At a Glance
- Tasks: Provide exceptional customer service and assist with savings account inquiries.
- Company: Join a leading home-grown organisation known for customer service excellence.
- Benefits: Supportive work environment, career growth opportunities, and a friendly team.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Enthusiastic attitude and passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
About us
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland. As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
About your new role
Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team. We are a modern, innovative and exciting Building Society and we'd love for you to join us. Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customers' expectations. If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive and friendly environment.
About The Role
- Ensure that branch/till is opened on time, ready to serve our customers at opening time.
- Accurate completion of cash receipts and withdrawals.
- Guide customers on our range of savings accounts, ensuring that all features and benefits are adequately explained.
Customer Service Assistant JBLE1_NI in Enniskillen employer: Progressive Building Society
Progressive is an exceptional employer that prioritises a nurturing and inclusive work environment, making it an ideal place for individuals passionate about customer service. With a strong commitment to employee growth and development, staff are encouraged to bring their whole selves to work while enjoying the benefits of being part of a leading organisation in Northern Ireland's financial sector. Join our dynamic team in Enniskillen, where you can make a meaningful impact on the lives of local customers and contribute to our ambitious vision for the future.
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant JBLE1_NI in Enniskillen
✨Tip Number 1
Get to know the company! Research Progressive and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be a first point of contact for customers, role-play common customer scenarios with friends or family. This will boost your confidence and help you respond empathetically and professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where Progressive might be present. Building relationships can give you insider tips and even a foot in the door!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Progressive family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant JBLE1_NI in Enniskillen
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re genuinely excited about helping people and being part of our team!
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Progressive. Highlight any relevant experience that showcases your ability to provide excellent customer service in a friendly and professional manner.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly relate to the role of Customer Service Assistant.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Enniskillen branch!
How to prepare for a job interview at Progressive Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Progressive. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to meet the expectations of a Customer Service Assistant.
✨Practice Empathy and Communication
Since the role requires a personal and empathetic approach, practice how you would communicate with customers. Role-play common scenarios with a friend or family member to refine your responses and ensure you convey warmth and understanding during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how they measure customer satisfaction. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
