At a Glance
- Tasks: Join our team as a Customer Service Assistant, engaging with customers and providing top-notch service.
- Company: Progressive is a leading home-grown organisation known for its customer service excellence in Northern Ireland.
- Benefits: Enjoy competitive salary, generous holidays, health cash plan, and excellent training opportunities.
- Other info: Opportunity to make a real difference in the community while developing your career.
- Why this job: Be part of a supportive, inclusive culture that values teamwork and personal growth.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; 2 years in a customer-facing role.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Assistant
About us
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.
With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
About your new role
Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busybranch network. Primarily you will be based in our Wellington Place Branch in Belfast but will required to rotate across the network as required. We are a modern, innovative and exciting Building Society and we’d love for you to join us.
Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customer’s expectations.
If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, and friendly environment.
About this role
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Act as the first point of contact in face-to-face, online or telephone interactions, offering a professional, friendly and personalised service in a manner that builds Member engagement and reflects the Society’s values.
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Take ownership for dealing with enquiries in an engaging manner and hold effective conversations that demonstrate empathy and an understanding of individual Member life events through a sensitive and caring approach (e.g. bereavement, vulnerability etc.), following up as required.
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Identify opportunities where other Progressive products or partner services would be beneficial to our Members.
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Operate branch systems and accurately carry out a range of daily tasks including start and end of day processes, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing.
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Carry out a range of savings tasks in relation to account opening, receipts and withdrawals, account closure, death of investors, non-personal accounts, and account amendments, showing attention to detail.
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Perform other counter related activities as required.
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Provide additional support to savings and mortgage processes as deemed necessary by Branch Management.
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Maintain knowledge of branch and security procedures.
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Adhere to the Society’s Treating Members Fairly standards.
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Liaise efficiently and professionally with Head Office teams, our business partners and solicitor firms as required.
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Provide cover in other branches as required
What you will need
Required criteria
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
- At least 2 continuous years’ work experience in a customer facing role.
- Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
- Good Microsoft office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.
- Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.
Desired criteria
- A minimum of 12 months experience working within a bank or building society branch environment.
Skills needed for this job opportunity
Answering Customer Questions
Establishing Rapport With Clients
Ability to Use Positive Language
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Customer Service Assistant in Belfast employer: Progressive Building Society
Progressive Building Society is an exceptional employer, offering a supportive work culture that values employee well-being and professional growth. With a hybrid working model based in Belfast, employees enjoy competitive salaries, comprehensive benefits including a pension scheme and annual bonuses, as well as generous holiday allowances, making it a rewarding place to advance your career in mortgage underwriting.
Contact Details:
Progressive Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Belfast
✨Tip Number 1
Familiarise yourself with Progressive's values and mission. Understanding their commitment to customer service excellence and community support will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your previous customer-facing roles that demonstrate your ability to handle sensitive situations with empathy. This will be crucial in showing that you can provide the personal and caring service Progressive prides itself on.
✨Tip Number 3
Research common customer service scenarios in the banking or financial industry. Being able to discuss these during your interview will show your proactive approach and understanding of the challenges faced in this role.
✨Tip Number 4
Network with current or former employees of Progressive if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Emphasise your ability to engage with customers empathetically and your familiarity with financial products, as these are key aspects of the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping people and providing excellent customer service. Mention specific examples from your past experiences that demonstrate your skills in handling sensitive situations and achieving sales goals.
Showcase Your Teamwork Skills:Since the role requires working collaboratively, include examples of how you've successfully worked in a team environment. Highlight any instances where you contributed to team success or supported colleagues.
Highlight Relevant Qualifications:Ensure you clearly state your qualifications, especially your GCSEs in English and Maths. If you have any additional training or certifications related to customer service or finance, be sure to mention those as well.
How to prepare for a job interview at Progressive Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous customer-facing roles, as this aligns perfectly with Progressive's commitment to customer service excellence.
✨Demonstrate Empathy and Understanding
Given the sensitive nature of some customer interactions, it's crucial to showcase your ability to handle difficult situations with care. Prepare to discuss scenarios where you've dealt with vulnerable customers or challenging circumstances, highlighting your empathetic approach.
✨Familiarise Yourself with Progressive's Products
Before the interview, take the time to research Progressive's offerings and understand their services. Being knowledgeable about their products will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Emphasise Teamwork and Collaboration
Progressive values a collaborative work environment, so be ready to discuss your experiences working in teams. Highlight instances where you've contributed to team success and how you can bring that same spirit to the Customer Service Assistant role.
