At a Glance
- Tasks: Provide exceptional customer service and support in a friendly branch environment.
- Company: Join a leading home-grown organisation with a proud reputation for customer service excellence.
- Benefits: Enjoy health insurance, paid time off, performance bonuses, and employee development programs.
- Other info: Embrace a work-life balance in a nurturing and inclusive workplace.
- Why this job: Make a real difference in people's lives while building your career in a supportive team.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; customer service experience required.
The predicted salary is between 24000 - 36000 € per year.
About us
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.
With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
About your new role
Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team . We are a modern, innovative and exciting Building Society and wed love for you to join us.
Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customers expectations.
If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, and friendly environment.
About The Role
- Ensure that branch / till is opened on time, ready to serve our customers at opening time.
- Accurate completion of Cash receipts and withdrawals.
- Guide customers on our range of savings accounts, ensuring that all features and benefits are adequately explained.
- Accurate account opening with minimal errors, seeking support from colleagues where required.
- Effective face to face, digital and telephone communication with customers and Head Office Departments ensuring that all appropriate information is gathered / explained to ensure good outcomes for customers.
- Supervised use of till 1, ensuring all cash is appropriately managed and banking accurately completed in line with cash handling procedures.
- Supervised production of letters to customers where required (e.g return of passbooks, issue of receipts).
- Accurately Scanning all end of day documents.
- Identify Vulnerable Customers and ensure they are given adequate support, seeking support from Manager / colleagues where required.
Required Criteria
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
- At least 2 continuous years work experience in a customer facing role.
- Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
- Good Microsoft office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.
- Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.
Desired Criteria
- A minimum of 12 months experience working within a bank or building society branch environment.
Skills Needed
Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs
About The Company
Careers at Progressive
We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.
We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.
This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.
Company Culture
To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:
We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.
We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.
We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members lives.
We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.
Company Benefits
We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction.
We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.
Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise
Salary
Not disclosed
Skills:
Answering Customer Questi Establishing Rapport With Ability to Use Positive L Data Entry and Basic Comp Ability to Identify and A
Benefits:
Health insurance Vacation, Paid time off Performance bonuses Paid sick days Retirement plan and/or pension Employee development programs
WHJS1_NI
Customer Service Assistant in Enniskillen employer: Progressive Building Society
Progressive is an exceptional employer that prioritises employee well-being and development, offering a supportive and inclusive work environment in Enniskillen. With a strong commitment to work-life balance, competitive benefits, and opportunities for personal growth, we empower our Customer Service Assistants to thrive while delivering outstanding service to our community. Join us to be part of a nurturing team that values your contributions and fosters a culture of excellence.
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Enniskillen
✨Tip Number 1
Get to know the company! Research Progressive and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common customer scenarios with friends or family. This will boost your confidence and help you respond effectively in real situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where Progressive might be present. Building relationships can give you insider tips and even a foot in the door!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Assistant in Enniskillen
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Highlight your relevant experience and skills that match what we’re looking for, like your ability to build rapport and provide excellent service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Enniskillen branch.
How to prepare for a job interview at Progressive Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Progressive. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to meet the high standards expected at Progressive.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond appropriately and show that you value communication, which is crucial for a Customer Service Assistant role. Don’t hesitate to ask for clarification if you need it!
✨Emphasise Your Team Spirit
Progressive values teamwork, so be ready to discuss how you work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or support each other in challenging situations. This will highlight your fit within their nurturing environment.
