Mortgage Support Services Administrator TLNT1_NI in Belfast

Who are We Working for

Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.

What you will be doing

This is an excellent opportunity to join our Mortgage Support Services Team in a varied and rewarding role at the heart of the mortgage journey. You will play a key part in delivering a smooth, high-quality service by supporting mortgage completions, handling post-offer queries and working closely with colleagues across the Society. The team also supports customers and solicitors with mortgage account queries, including the maintenance and storage of Title Deeds. Along the way, you will gain broad exposure to a wide range of responsibilities, including:

• Preparing mortgage accounts for deeds to be received and released
• Instructing valuers
• Making amendments through our core mortgage system
• Issuing funds to solicitors
• Carrying out a range of important mortgage administration activities

The successful candidate will bring a positive, can-do approach and a genuine commitment to delivering excellent service. This role would suit someone who enjoys working as part of a supportive team, takes pride in accuracy and organisation, and is motivated by helping customers, brokers and branches achieve the best possible outcomes.

About The Role

What are your duties:

• Mortgage completions moving accounts from internal systems and processing completion notifications to borrowers, solicitors and brokers
• Instructing valuers and downloading valuation reports
• Monitor and process requests cancelling applications, accounts amendments, returned funds etc
• Recording Title Deeds received
• Monitor Deeds requests 2nd charges, land registry transactions etc
• Process deeds work queue including dealing with Land Registry and update Deeds management system
• Ongoing maintenance and storage of Title Deeds
• Dealing regularly with our customers, brokers, solicitors, and third-party enquiries and working closely with our branch teams and management, through multi-channel communication
• Preparation of mortgage accounts to release mortgage funds
• Maintenance of records for change of name and update Deeds management system accordingly
• Issuing Title Deeds to solicitors / borrowers
• Maintaining a detailed knowledge of our products and services to help resolve customer queries
• Batch processes ensuring all mortgage conditions have been established for the release of mortgage advances to solicitors/borrowers
• Independently process post offer and stage payment queries, seeking support from Senior Administrators when required, while providing clear solutions and rationale for decisioning
• Preparation and issue of Transfer Deeds - boundary rectification, grant of easements and master mortgage agreements
• Transfer of Equity queries including processing acceptance and issuing Transfer Deed
• Assisting and completing regulatory reporting duties and meeting deadlines

What's on offer:

• Competitive salary
• Hybrid working model
• Annual KPI Bonus Scheme
• Excellent pension with up to 20% employer pension contribution
• Life Assurance Scheme
• Group Income Protection
• Health cash plan for money back on dental, optical costs etc
• Generous holidays - 25 days plus up to 12 Bank Holidays
• Holiday purchase scheme
• Opportunity to gain great exposure in supportive environment
• Excellent training and volunteering opportunities

Required Criteria:

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics
• 2 years customer service experience
• Strong MS office and IT skills
• Have a positive attitude with a passion for customer service
• Ability to use initiative, work under pressure, manage workload and meet deadlines

Desired Criteria:

• Previous experience working in a financial environment
• Telephony experience

Skills Needed:

• Establishing Rapport With Clients
• Communication
• Teamwork

About The Company

Careers at Progressive: We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work. We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture: To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast-paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:

• We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.
• We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.
• We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members' lives.
• We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Company Benefits: We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction. We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.