At a Glance
- Tasks: Support mortgage completions and handle customer queries in a dynamic team environment.
- Company: Join a leading home-grown organisation with a strong reputation for customer service excellence.
- Benefits: Enjoy competitive salary, hybrid working, generous holidays, and excellent pension contributions.
- Other info: Embrace a culture that values work-life balance and celebrates diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive atmosphere.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; 2 years of customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Who are We
Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
What you will be doing
This is an excellent opportunity to join our Mortgage Support Services Team in a varied and rewarding role at the heart of the mortgage journey. You will play a key part in delivering a smooth, high-quality service by supporting mortgage completions, handling post-offer queries and working closely with colleagues across the Society. The team also supports customers and solicitors with mortgage account queries, including the maintenance and storage of Title Deeds. Along the way, you will gain broad exposure to a wide range of responsibilities, including:
- Preparing mortgage accounts for deeds to be received and released
- Instructing valuers
- Making amendments through our core mortgage system
- Issuing funds to solicitors
- Carrying out a range of important mortgage administration activities
The successful candidate will bring a positive, can-do approach and a genuine commitment to delivering excellent service. This role would suit someone who enjoys working as part of a supportive team, takes pride in accuracy and organisation, and is motivated by helping customers, brokers and branches achieve the best possible outcomes.
About The Role
What are your duties:
- Mortgage completions moving accounts from internal systems and processing completion notifications to borrowers, Solicitors and brokers
- Instructing valuers and downloading valuation reports
- Monitor and process requests cancelling applications, accounts amendments, returned funds etc
- Recording Title Deeds received
- Monitor Deeds requests 2nd charges, land registry transactions etc
- Process deeds work queue including dealing with Land Registry and update Deeds management system
- Ongoing maintenance and storage of Title Deeds
- Dealing regularly with our customers, brokers, solicitors, and third-party enquiries and working closely with our branch teams and management, through multi-channel communication
- Preparation of mortgage accounts to release mortgage funds
- Maintenance of records for change of name and update Deeds management system accordingly
- Issuing Title Deeds to Solicitors / borrowers
- Maintaining a detailed knowledge of our products and services to help resolve customer queries
- Batch processes ensuring all mortgage conditions have been established for the release of mortgage advances to Solicitors/borrowers
- Independently process post offer and stage payment queries, seeking support from Senior Administrators when required, while providing clear solutions and rationale for decisioning
- Preparation and issue of Transfer Deeds - boundary rectification, grant of easements and master mortgage agreements
- Transfer of Equity queries including processing acceptance and issuing Transfer Deed
- Assisting and completing regulatory reporting duties and meeting deadlines
What's on offer:
- Competitive salary
- Hybrid working model
- Annual KPI Bonus Scheme
- Excellent pension with up to 20% employer pension contribution
- Life Assurance Scheme
- Group Income Protection
- Health cash plan for money back on dental, optical costs etc
- Generous holidays - 25 days plus up to 12 Bank Holidays
- Holiday purchase scheme
- Opportunity to gain great exposure in supportive environment
- Excellent training and volunteering opportunities
Required Criteria:
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics
- 2 years customer service experience
- Strong MS office and IT skills
- Have a positive attitude with a passion for customer service
- Ability to use initiative, work under pressure, manage workload and meet deadlines
Desired Criteria:
- Previous experience working in a financial environment
- Telephony experience
Skills Needed:
- Establishing Rapport With Clients
- Communication
- Teamwork
About The Company
Careers at Progressive: We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work. We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.
Company Culture: To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast-paced financial services industry. We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork. We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success. We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members' lives. We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.
Company Benefits: We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction. We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.
Mortgage Support Services Administrator in Belfast employer: Progressive Building Society
Progressive is an exceptional employer that prioritises employee well-being and work-life balance, offering a competitive salary and a hybrid working model. With a strong commitment to personal development, employees benefit from excellent training opportunities and a supportive team environment, all while contributing to the community and making a real difference in the lives of our members. Join us in a culture that values diversity, teamwork, and a genuine passion for customer service, making it a rewarding place to grow your career in Northern Ireland's financial services sector.
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Support Services Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the mortgage industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Progressive and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their mission to help local people become homeowners.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and teamwork. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Mortgage Support Services Administrator in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mortgage Support Services Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Skills:Don’t hold back on showcasing your MS Office and IT skills! Mention specific examples of how you've used these in previous roles, especially in a financial environment. We love seeing candidates who can hit the ground running!
Be Personable:Remember, we’re all about that personal touch! Use your application to convey your positive attitude and passion for customer service. Share a brief story or example that demonstrates your commitment to helping others – it’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Progressive Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage process and the specific duties of a Mortgage Support Services Administrator. Brush up on key terms and processes, like mortgage completions and Title Deeds, so you can speak confidently about them during the interview.
✨Show Your Customer Service Skills
Since this role is all about delivering excellent service, be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where your positive attitude and problem-solving skills made a difference.
✨Demonstrate Team Spirit
Progressive values teamwork, so highlight your ability to work collaboratively. Share experiences where you’ve successfully worked with colleagues or other departments to achieve a common goal, showing that you’re a team player who thrives in a supportive environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or growth opportunities within Progressive. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
