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For Companies At a Glance
- Tasks: Lead and manage mortgage and savings accounts, ensuring top-notch customer service.
- Company: Join a leading home-grown organisation with a strong community focus.
- Benefits: Enjoy competitive salary, health insurance, paid time off, and employee development programs.
- Why this job: Make a real difference in people's lives while growing your career in finance.
- Qualifications: 4+ years in mortgage and savings management with strong leadership skills.
- Other info: Be part of a supportive culture that values work-life balance and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
This role will involve full management of the Society's mortgage and savings accounts administration and support functions. You will be responsible for leading, motivating, developing and training the team to operational efficiency and excellence. You will be responsible for reviewing and continuously improving the Society's mortgage and savings processes within the team. This will involve ensuring adequate operational resilience is in place and the Society's risks and controls are effectively managed. You will be responsible for ensuring the team provides a high-quality customer experience.
What are your duties:
- Oversee, monitor, and manage daily operations for the Society's mortgage and savings administration and customer support Team, including account processing, administration, customer interaction and query resolution, communications, transaction management, and quality control.
- Provide strong and effective leadership, demonstrating critical thinking and contributing to the Society's strategic planning and objectives.
- Champion continuous improvement and process changes, drive a culture of innovation and creativity, and lead by example.
- Ensure high standards of service, support, and administration (e.g. in the Society's documentation, up to date policies and procedures, accuracy etc).
- Adhere to the Society's procedures and policies, and achieve Team KPIs.
- Recruit, train, mentor, and develop the Society's mortgage and savings administrators; conduct performance reviews and address performance issues effectively.
- Handle complex cases and ensure positive outcomes for our customers.
- Document, execute, assess, and monitor a risk and controls register and framework for the Society's Mortgage & Savings Accounts function.
- Ensure adequate operational resilience is in place and the Team is adequately trained on these processes.
- Prepare and present regular reports and management information for management, Society Committees, and Society's Board.
- Work closely with other Society departments, including lending, savings, and customer experience teams, to deliver optimal service.
- Ensure responsibilities regarding the Prevention of Financial Crime (including money laundering, identification, and reporting of fraud) are carried out effectively and in accordance with Society policies.
- Support the Operations management team and engage in cross-departmental collaboration.
- Support the Society's strategic goals by working closely with Society Senior Management Team.
Required Criteria:
- 4+ years experience in managing mortgage and savings accounts throughout their lifecycle, including administration, customer support, and operational oversight.
- Strong technical knowledge of mortgage products, savings accounts, lending policies, and industry practices, including compliance, forbearance, arrears, and possession processes.
- Demonstrated expertise in staff development and performance management.
- Detailed knowledge of lending policies and mortgage industry practice.
- Experience of effectively managing a team (improving processes and overall efficiencies to ensure all targets and KPIs are maintained).
- Strong mortgage and savings technical expertise with proven ability to resolve complex queries and demonstrating sound judgement.
- Excellent communication, interpersonal and organisational skills.
Company Benefits:
- Health insurance
- Vacation
- Paid time off
- Performance bonuses
- Paid sick days
- Retirement plan and/or pension
- Employee development programs
- Tuition reimbursement
- Open office
- Competitive salary
- Life insurance
- Long service recognition
- Employee Assistance Scheme
- Wellbeing Scheme
- Work With Charities
- Social Opportunities
- Annual Rise Salary
Mortgage & Savings Account Manager in Belfast employer: Progressive Building Society
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage & Savings Account Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and savings industry. Attend local events or join online forums where you can meet people who work at Progressive or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Progressive's values and culture. Think about how your experience aligns with their mission of customer service excellence. Be ready to share specific examples of how you've led teams or improved processes in your previous roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in mentoring and developing teams. Discuss how you've driven innovation and improved customer experiences in past positions. This will resonate well with Progressive's focus on operational efficiency.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Progressive team. Make sure to tailor your application to reflect the skills and experience mentioned in the job description.
We think you need these skills to ace Mortgage & Savings Account Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage & Savings Account Manager role. Highlight your experience in managing mortgage and savings accounts, and don’t forget to showcase your leadership skills and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with Progressive’s values. Be sure to mention your commitment to customer service excellence.
Showcase Your Team Management Skills: Since this role involves leading a team, make sure to highlight your experience in staff development and performance management. Share specific examples of how you've motivated and trained teams to achieve operational efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Progressive Building Society
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage products and savings accounts. Understand the key policies and compliance issues that affect the industry. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've motivated or developed your team, and how you’ve handled performance issues. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Experience
Progressive values high-quality customer service, so be ready to share examples of how you've improved customer interactions in previous roles. Discuss any strategies you've implemented to enhance customer satisfaction and how you resolved complex queries.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and judgement. Think about past situations where you had to make tough decisions or manage risks, and be ready to explain your thought process and the outcomes.
