At a Glance
- Tasks: Support customers with mortgage accounts and help them manage payments effectively.
- Company: Join a leading home-grown organisation known for excellent customer service.
- Benefits: Enjoy a supportive team environment with competitive pay and growth opportunities.
- Other info: Work Monday to Friday, with occasional overtime for those who want to earn more.
- Why this job: Make a real difference in people's lives by helping them achieve homeownership.
- Qualifications: Positive attitude, strong communication skills, and a commitment to customer service.
The predicted salary is between 25000 - 30000 € per year.
Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
This is an excellent opportunity to join our Mortgage Accounts & Arrears Team in a varied and rewarding role. You will carry out a range of customer support duties, primarily within our Collections/Arrears team, helping customers manage their monthly payments, dealing with queries about mortgage accounts, setting up and maintaining mortgage products, and offering practical solutions for customers facing financial pressure. The successful candidate will bring a positive, can-do approach and a genuine commitment to delivering excellent service. This role would suit someone who enjoys working as part of a supportive team, takes pride in accuracy and organisation, and is motivated by helping customers achieve the best possible outcomes.
Your working hours will be 9-5 Monday to Friday, with occasional overtime required after 5pm and on a Saturday.
What are your duties:
- Dealing with Society members, both borrowers and savers, regarding their accounts, by providing information and support in an efficient and friendly manner, making our members feel valued and supported.
- Provide information and guidance to borrowers who are in arrears or who are facing financial difficulties.
- Dealing with Society Branches and Teams, regarding the Society's mortgage and savings processes and customer queries.
- Setting up and maintaining mortgage products.
Mortgage Accounts & Arrears Administrator JBLE1_NI in Belfast employer: Progressive Building Society
Progressive is an exceptional employer that prioritises employee well-being and professional growth within a supportive team environment. With a strong commitment to customer service excellence, employees are empowered to make a meaningful impact in the community while enjoying a healthy work-life balance and opportunities for career advancement. Located in Northern Ireland, our vibrant workplace fosters collaboration and innovation, making it an ideal place for those looking to thrive in the financial services sector.
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Accounts & Arrears Administrator JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the mortgage or finance sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Progressive and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in helping customers achieve their financial goals.
✨Tip Number 3
Practice common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you’ve helped someone in a tough spot – it’ll show you’re the right fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Mortgage Accounts & Arrears Administrator JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've helped others in the past, especially in challenging situations. Remember, this role is all about supporting our members and making them feel valued!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Progressive Building Society
✨Know Your Stuff
Before the interview, make sure you understand the mortgage industry and the specific role of a Mortgage Accounts & Arrears Administrator. Brush up on common terms and processes related to mortgage accounts and arrears management. This will show your potential employer that you're genuinely interested and knowledgeable about the field.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone, especially in challenging circumstances. This will highlight your commitment to delivering a positive experience for clients.
✨Demonstrate Team Spirit
Progressive values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or supported a teammate in need. This will illustrate that you’re not just a lone wolf but someone who thrives in a supportive environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, growth opportunities, or specific challenges the team faces. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
