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- Tasks: Lead a dynamic HR Shared Services team and enhance onboarding experiences.
- Company: Join an international brand undergoing exciting transformation in HR.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Why this job: Be part of a pivotal change and make a real impact on HR processes.
- Qualifications: Experience in HR leadership within a Shared Service centre is essential.
- Other info: Opportunity for growth and to drive innovative HR projects.
The predicted salary is between 36000 - 60000 £ per year.
Katie Bard has an exciting opportunity working for an international brand for a proactive and collaborative HR Shared Services Team Leader to join their expanding HR Shared Service Function. This is a fantastic opportunity to step into a role at a pivotal time of transformation. The firm is managing change with regard to the HR technology landscape, streamlining processes, and strengthening the way we support our people.
As the HR Shared Services Team Leader, you will lead the delivery of high-quality service across the HR Shared Services team. Your focus will be on operational excellence, data accuracy, and ensuring a positive experience for every new joiner. You will provide day-to-day leadership to a team of 4–5 HR Administrators within the Shared Service Function.
Key responsibilities include:
- Team Leadership & Development: Manage, coach, and upskill HR Administrators, ensuring they are equipped to deliver a consistently high standard of customer-centric service.
- Service Delivery Oversight: Ensure all onboarding and administrative tasks are completed accurately, efficiently, and within agreed SLAs.
- Subject Matter Expertise: Act as the onboarding specialist for the Shared Service Function, offering expert guidance across wider HR activity.
- Ticketing Workflow Management: Oversee the internal ticketing system, ensuring effective triage, timely responses, and appropriate prioritisation of high-importance tasks.
- Relationship Management: Work closely with external employment screening provider, ensuring compliance, accuracy, and a smooth candidate experience.
- Reporting & Insights: Produce weekly operational reports for internal stakeholders, contributing insights and recommendations for continuous improvement.
- Process Improvement: Identify opportunities to streamline workflows, enhance accuracy, and elevate the onboarding experience.
- Project Support: Lead or contribute to HR projects, ensuring successful delivery and alignment with strategic goals.
- Issue Resolution: Investigate and resolve escalations, ensuring queries are handled professionally and promptly.
Applicants must have HR Team Leader experience within an HR Shared Service centre environment. You will have experience managing a team monitoring performance and SLAs.
Katie Bard is acting as an agency and is an equal opportunities employer.
HR Shared Service Centre Team Leader in Birmingham employer: Progressis
Contact Detail:
Progressis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Service Centre Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. This will help you tailor your responses and show how you can contribute to their HR transformation journey. Plus, it’ll make you stand out as a candidate who truly cares!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved processes. Being able to share these experiences will demonstrate your capability as an HR Shared Services Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HR Shared Service Centre Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the HR Shared Services Team Leader role. Highlight your leadership experience and any specific achievements in HR technology or process improvement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for HR and how your previous experiences have prepared you to lead a team in a transformative environment.
Showcase Your Team Leadership Skills: In your application, emphasise your ability to manage and develop a team. We want to see examples of how you've coached others and ensured high-quality service delivery in your past roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our expanding HR Shared Service Function.
How to prepare for a job interview at Progressis
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around shared services and onboarding processes. Familiarise yourself with the latest HR technology trends and how they can streamline operations. This will show that you're proactive and ready to lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you coached someone to improve their performance or led a project that required collaboration. This will demonstrate your capability to lead the HR Administrators effectively.
✨Be Data-Driven
Since the role involves reporting and insights, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports you've created or how you've improved processes based on data analysis. This will highlight your analytical skills and focus on operational excellence.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving escalations or managing ticket workflows. Think through potential scenarios and how you would approach them, focusing on maintaining a positive experience for new joiners and ensuring compliance. This will showcase your problem-solving abilities and customer-centric mindset.
