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- Tasks: Lead the International Customer Service team in problem-solving and process improvement.
- Company: Join a leading global company specializing in critical care consumables, represented in over 97 countries.
- Benefits: Enjoy a fantastic salary with bonuses, career development opportunities, and a flexible work culture.
- Why this job: Be part of a forward-thinking organization focused on service excellence and innovation in healthcare.
- Qualifications: Proven customer service experience in healthcare/pharmaceuticals and strong leadership skills required.
- Other info: Position based in Hampshire, UK with 3 days office attendance per week.
The predicted salary is between 36000 - 60000 £ per year.
The Supervisor for International Customer Service with have strong leadership skills to provide direction to CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors, * Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
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Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
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Provide order fulfilment activities on a select number of key accounts as needed.
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Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
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Identify operational issues, opportunities for continuous improvement and recommend enhancements.
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Prepare metrics and reports for analysing data to assist in process improvements, procedure changes, service levels and goals.
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Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.
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Proven CUSTOMER SERVICE background in Healthcare/Pharmaceuticals
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Leadership / Management skills
An exceptional opportunity to join THE LEADING GLOBAL CONSUMABLE FOCUSED BREATHING COMPANY. Represented in over 97 countries and this organisation has a reputation for exceptional products and service. People joining the business are offered a career with an agile and forward-thinking organisation that has excellent career development opportunities and an open, inclusive culture.
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Based Hampshire UK (3 days per week office attendance)
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Fantastic basic with bonus and package
Product Portfolio –
High volume, high SKU consumables that are used in critical care areas for – Airway Management, Intubation, Resuscitation, Monitoring and Medication Delivery.
International Customer Service Supervisor employer: Progress Talent
Contact Detail:
Progress Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Customer Service Supervisor
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a customer service team in the past. Highlight any instances where you resolved complex issues or improved processes, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Familiarize yourself with the healthcare and pharmaceuticals industry, especially regarding customer service practices. Understanding the unique challenges and needs of this sector will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Emphasize your ability to build strong relationships with internal partners. We value collaboration, so mentioning any past experiences where you worked cross-functionally to enhance customer satisfaction will be beneficial.
✨Tip Number 4
Prepare to discuss metrics and data analysis in your interview. Being able to demonstrate how you've used data to drive improvements in service levels or operational efficiency will show that you're results-oriented and ready to contribute to our team's success.
We think you need these skills to ace International Customer Service Supervisor
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize your leadership skills and experience in customer service. Provide specific examples of how you've successfully led a team, resolved problems, and improved processes.
Showcase Customer Service Background: Since the role requires a proven customer service background in Healthcare/Pharmaceuticals, include relevant experiences that demonstrate your expertise in this field. Mention any specific achievements or metrics that highlight your success.
Detail Training and Development Skills: Discuss your experience in training and developing staff. Highlight any programs you have implemented or participated in that improved team performance and service quality.
Focus on Continuous Improvement: Illustrate your ability to identify operational issues and recommend enhancements. Provide examples of how you've contributed to process improvements and increased customer satisfaction in previous roles.
How to prepare for a job interview at Progress Talent
✨Showcase Your Leadership Skills
As a Supervisor, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, resolving conflicts, and improving processes. Share specific examples that highlight your ability to guide and motivate others.
✨Demonstrate Customer Service Expertise
Given the focus on customer service in healthcare and pharmaceuticals, be ready to talk about your background in these areas. Discuss how you've handled customer complaints, ensured service excellence, and contributed to customer satisfaction in past roles.
✨Prepare for Process Improvement Discussions
The role emphasizes continuous improvement. Think of instances where you've identified operational issues and implemented successful changes. Be ready to share metrics or reports that demonstrate your impact on service levels and quality.
✨Build Relationships with Internal Partners
Highlight your ability to create strong relationships with internal teams. Discuss how collaboration has led to improved service delivery in your previous positions, and be prepared to explain how you would foster these relationships in this new role.
