At a Glance
- Tasks: Manage helpdesk operations, allocate work to engineers, and ensure quality service delivery.
- Company: Join a reputable building services company with a strong focus on M&E engineering.
- Benefits: Competitive salary, job security, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement and skill development.
- Why this job: Be part of a dynamic team that supports high-profile clients and delivers top-notch service.
- Qualifications: Experience in customer service or helpdesk roles, with strong communication and organisational skills.
The predicted salary is between 38056 - 46512 £ per year.
LOCATION: Farnham
SALARY: £26k/£28k
COMPANY INFORMATION
A reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Service Desk Administrator to join their ever-expanding team. The company has close working relationships with high profile clients, ensuring long term contracts and security. They are dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, and air conditioning. The organisation operates a mobile team of both residential and mobile engineers with various skillsets across London and the South East, and has an excellent reputation for delivering quality and high standards of service.
CANDIDATE INFORMATION
As a Service Desk Administrator, you will have demonstrable experience of working within a helpdesk, customer services or call centre environment. You should be organised, with good attention to detail, and have the ability to work in a fast-paced environment. Self-motivation and the ability to set tasks when working in a team, as well as individually, are essential. Excellent written and verbal communication skills, good time management skills to work under pressure and to deadlines, and a proactive approach with the ability to think on your feet are required. You should also demonstrate sound decision making when taking responsibility for tasks and possess accurate data entry skills.
JOB INFORMATION
As a Service Desk Administrator, you will be responsible for general administration/office duties including:
- Preparing documents, producing files and filing
- Handling incoming phone calls and emails over various inboxes
- Allocation of works to engineers
- Working to response times to meet contractual SLA agreements
- Providing support in obtaining accreditations and certifications
- Collating health, safety and compliance documentation
- Assisting with quality procedures to obtain ISO standards (in future)
- Jobsheet processing, including forwarding completed reports to clients and uploading to customer portals
- Requesting site access and arranging permits when required
- Preparing quotations with support from contract managers
- Requesting costs and raising purchase orders to suppliers
Service Desk Administrator in Farnham employer: Progress Sales Recruitment Ltd Careers
As a leading player in the medical devices sector, our company offers an exceptional work environment that fosters innovation and professional growth. With a strong emphasis on collaboration and clinical excellence, employees are empowered to make a significant impact in the UK healthcare market while enjoying a competitive salary package, comprehensive benefits, and the flexibility of a UK-wide role. Join us to be part of a dynamic team that values your expertise and supports your career development in a meaningful way.
Contact Details:
Progress Sales Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Progress Sales Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Progress Sales Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Administrator in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Progress Sales Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Progress Sales Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Progress Sales Recruitment Ltd Careers!
How to prepare for a job interview at Progress Sales Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
