At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users worldwide.
- Company: Join Progress Rail, a global leader in rail technology and solutions.
- Benefits: Enjoy competitive salary, bonuses, training, and 33 days holiday.
- Other info: Work with cutting-edge tech and collaborate with teams across the globe.
- Why this job: Kickstart your tech career while making a real difference in a dynamic environment.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about technology and providing exceptional support? We're looking for a proactive and customer-focused 1st Line IT Support Specialist to join our globally dispersed IT Service Desk team.
THE ROLE:
- Be the first point of contact for IT support, assisting end users across our global network
- Troubleshoot and resolve common technical issues in real time - from software functionality and operating systems to network connectivity and browser problems
- Manage incident resolution and escalate complex issues to Tier 2 support when needed
- Handle imaging and deployment of computers, ensuring smooth setup and configuration
- Maintain accurate stock records and support inventory management
- Document fixes and contribute to our IT Knowledge Base
- Collaborate closely with our global IT teams in the US, Italy, and Australia
- Liaise with third-party vendors as required
- Travel domestically when necessary
- Uphold Progress Rail's standards, policies, and procedures
Tech You'll Work With: Windows 11, Azure Virtual Desktop (AVD), Active Directory / Entra ID, SCCM, Microsoft 365.
THE CANDIDATE:
- Proven experience in a similar IT support role
- Strong communication skills, especially over the phone, with the ability to explain technical issues clearly and confidently
- Excellent organisational and time management abilities, with a knack for multitasking and prioritising effectively
- A proactive approach to troubleshooting and problem-solving
- A team player who's also comfortable working independently
- Attention to detail and a commitment to delivering high-quality support
- Full clean driver's licence and willingness to travel domestically as needed
- Ability to communicate clearly in both written and spoken formats
- Experience using IT support ticketing systems
- Familiarity with ITIL principles or relevant qualifications is a plus
- Bonus: Fluency in Italian and/or Spanish is advantageous, though not essential
BENEFITS:
- Competitive salary with an annual bonus
- Tailored training to help you learn and develop
- Company funded external qualifications (where relevant to the role)
- Company pension scheme with 7% employer contribution
- Life assurance cover 3.5 x salary
- Employee Assistance Programme
- Discounted gym membership - up to 25% off across 4,000 UK gyms
- Fuel Card - save 2-3p per litre on across 3,500 UK fuel stations including BP, Esso and Shell
- Various employee recognition schemes
- 33 days holiday per annum, pro rate (inclusive of bank/public holidays)
ABOUT PROGRESS RAIL:
Progress Rail, a Caterpillar company, is one of the largest integrated and diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD® locomotives, engines, and technologies, railcars, trackwork, fasteners, signalling, rail welding and Kershaw Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations. Progress Rail's deep industry expertise ensures a commitment to quality through innovative solutions. With a global network across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, Germany, India, South Africa, the United Arab Emirates and the United Kingdom, we are committed to serving our customers.
EQUAL OPPORTUNITIES:
Progress Rail is an equal opportunity employer. All qualified applicants will receive consideration for employment. We value and embrace diversity of thought, background and unique experiences and we pride ourselves on being an inclusive workforce and culture.
HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Taher Rahman at our Sandiacre site. We would politely request no agencies please.
Tier 1 IT Support Specialist employer: Progress Rail
Progress Rail is an exceptional employer, offering a dynamic work environment in Sandiacre where technology and customer service converge. With a commitment to employee growth through tailored training and company-funded qualifications, we foster a culture of collaboration and innovation. Our competitive benefits package, including a generous pension scheme and extensive holiday allowance, ensures that our team members are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Progress Rail values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Progress Rail might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Progress Rail!
✨Direct Apply to Progress Rail
Let's not forget to apply directly through the Progress Rail website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tier 1 IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Progress Rail.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Progress Rail. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Progress Rail
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
