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- Tasks: Be the first point of contact for IT support and troubleshoot technical issues.
- Company: Join Progress Rail, a global leader in rail technology and solutions.
- Benefits: Enjoy 33 days holiday, competitive salary, and tailored training opportunities.
- Why this job: Kickstart your tech career while making a real impact in a supportive team.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and travel.
The predicted salary is between 30000 - 42000 £ per year.
1st LINE IT SUPPORT SPECIALIST
Learn more about the general tasks related to this opportunity below, as well as required skills.
SANDIACRE, NG10 5AN (ONSITE)
COMPETITIVE SALARY
Are you passionate about technology and providing exceptional support? We’re looking for a proactive and customer-focused 1st Line IT Support Specialist to join our globally dispersed IT Service Desk team.
THE ROLE:
As a 1st Line IT Support Specialist, you will be required to:
* Be the first point of contact for IT support, assisting end users across our global network
* Troubleshoot and resolve common technical issues in real time — from software functionality and operating systems to network connectivity and browser problems
* Manage incident resolution and escalate complex issues to Tier 2 support when needed
* Handle imaging and deployment of computers, ensuring smooth setup and configuration
* Maintain accurate stock records and support inventory management
* Document fixes and contribute to our IT Knowledge Base
* Collaborate closely with our global IT teams in the US, Italy, and Australia
* Liaise with third-party vendors as required
* Travel domestically when necessary
* Uphold Progress Rail’s standards, policies, and procedures
Tech You’ll Work With: Windows 11, Azure Virtual Desktop (AVD), Active Directory / Entra ID, SCCM, Microsoft 365.
THE CANDIDATE:
The ideal 1st Line IT Support Specialist:
* Proven experience in a similar IT support role
* Strong communication skills, especially over the phone, with the ability to explain technical issues clearly and confidently
* Excellent organisational and time management abilities, with a knack for multitasking and prioritising effectively
* A proactive approach to troubleshooting and problem-solving
* A team player who’s also comfortable working independently
* Attention to detail and a commitment to delivering high-quality support
* Full clean driver’s licence and willingness to travel domestically as needed
* Ability to communicate clearly in both written and spoken formats
* Experience using IT support ticketing systems
* Familiarity with ITIL principles or relevant qualifications is a plus
* Bonus: Fluency in Italian and/or Spanish is advantageous, though not essential
BENEFITS:
* Tailored training to help you learn and progress including company funded external qualifications
* 33 days holiday per annum, pro rate (inclusive of bank/public holidays)
* Company bonus
* Company pension scheme with 7% employer contribution
* As a member of the Group Personal Pension Plan employee covered by the Company funded life assurance for 3.5x salary
* Employee Assistance Programme with access 24/7
* Various employee recognition schemes
ABOUT PROGRESS RAIL:
Progress Rail, a Caterpillar company, is one of the largest integrated and diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD® locomotives, engines, and technologies, railcars, trackwork, fasteners, signalling, rail welding and Kershaw Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations.
Progress Rail’s deep industry expertise ensures a commitment to quality through innovative solutions. With a global network across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, Germany, India, South Africa, the United Arab Emirates and the United Kingdom, we are committed to serving our customers.
EQUAL OPPORTUNITIES:
Progress Rail is an equal opportunity employer. All qualified applicants will receive consideration for employment. We value and embrace diversity of thought, background and unique experiences and we pride ourselves on being an inclusive workforce and culture.
HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Taher Rahman at our Sandiacre site.
We would politely request no agencies please
1st Line IT Support employer: Progress Rail
Contact Detail:
Progress Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Get to know the company! Research Progress Rail and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with tech issues, brush up on common problems related to Windows 11, Microsoft 365, and network connectivity. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see how much you love solving tech problems and helping others. Share any relevant experiences that highlight your passion.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language to explain your skills and experiences, especially those related to IT support. We appreciate a well-structured application that gets to the heart of what you can bring to our team.
Highlight Your Communication Skills: Since you'll be the first point of contact for IT support, it's crucial to showcase your communication skills. Mention any experiences where you've successfully explained technical issues to non-techy folks. We love candidates who can bridge the gap between tech and users!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Progress Rail
✨Know Your Tech
Brush up on the specific technologies mentioned in the job description, like Windows 11 and Microsoft 365. Being able to discuss your experience with these tools will show that you're not just a good communicator but also technically savvy.
✨Practice Problem-Solving
Prepare for common IT support scenarios you might face. Think about how you would troubleshoot issues like network connectivity or software problems. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Your Customer Focus
Since this role is all about providing exceptional support, be ready to share examples of how you've helped customers in the past. Highlight your communication skills and how you ensure users feel supported and understood.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they handle escalations. This shows your interest in the role and helps you gauge if it’s the right fit for you.