At a Glance
- Tasks: Support tenants in new-build properties to enhance wellbeing and financial stability.
- Company: People-focused organisation dedicated to community support and growth.
- Benefits: Competitive salary, agile working, and opportunities for personal development.
- Other info: Dynamic role with a mix of home and office work across the North West.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 32743 - 33895 € per year.
Department: Housing Operations
Salary: £32,743 – £33,895 (pro‑rata)
Location: Leyland / Preston / wider North West (agile working)
Hours: 36.25 hours per week
Contract: Fixed Term – 6 months
About the Role
As a Tenancy Sustainability Officer, you work with customers to identify risks, develop support plans, and connect them with the right services to improve wellbeing and financial stability. This role focuses on supporting an influx of new‑build properties, ensuring tenants are set up for success from the start of their tenancy and have access to the right support to maintain their home long term. You will manage your own caseload, collaborate with internal teams and external partners, and respond to issues as they arise – including safeguarding concerns or changes in circumstances. This is an agile role, with a mix of home working, office presence and travel across the North West, particularly around Preston and Leyland. Because of the need to travel, you must have a full UK driving licence with access to your own vehicle.
What We Are Looking For
- Approachable, proactive, and confident when supporting individuals with a range of needs
- Experience supporting customers with complex or changing circumstances
- Strong communication and relationship‑building skills
- The ability to manage a varied caseload and work independently
- A problem‑solving mindset with confidence to respond to emerging issues
- Strong knowledge of welfare benefits or experience supporting income maximisation
- Experience working with partner organisations or within housing/support settings (desirable)
- A full UK driving licence and access to your own vehicle
Why Progress?
We’re people‑focused, genuine, and forward‑thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters. We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Tenancy Sustainability Officer employer: Progress Housing Group
As a Tenancy Sustainability Officer with us, you'll be part of a supportive and inclusive work culture that prioritises the wellbeing of both our employees and the communities we serve. We offer flexible agile working arrangements across Leyland and Preston, ensuring you have the right balance between home and office life while making a meaningful impact on tenants' lives. With a commitment to professional development and a focus on collaboration, this role provides an excellent opportunity for personal growth and to contribute to a forward-thinking organisation dedicated to sustainability and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainability Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, especially those who work with tenancy sustainability. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend events, be ready to discuss your experience with complex customer needs and how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a role that fits, don’t wait for the perfect moment. Apply through our website and highlight your problem-solving mindset and relationship-building skills in your conversations.
✨Tip Number 4
Stay flexible and open-minded! The role involves agile working, so be prepared to adapt to different environments and situations. Show that you can thrive in both home and office settings while managing your caseload.
We think you need these skills to ace Tenancy Sustainability Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supporting customers with complex needs. We want to see how your skills align with the role of a Tenancy Sustainability Officer, so don’t hold back!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you've built relationships in the past. Share specific examples that show off your proactive approach and problem-solving mindset.
Highlight Relevant Experience:If you’ve worked in housing or support settings before, make sure to mention it! We’re looking for candidates who understand the challenges tenants face, so any relevant experience will give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Progress Housing Group
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainability Officer inside out. Familiarise yourself with the key responsibilities, especially around supporting tenants and managing caseloads. Research the company’s values and how they align with your own approach to customer support.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported individuals with complex needs. Highlight your problem-solving skills and any experience you have with welfare benefits or income maximisation. This will demonstrate your capability to handle the challenges of the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your strong communication skills to engage them in conversation. Show that you’re approachable and proactive, as these traits are essential for the role. Remember, they want to see how you interact with others!
✨Be Ready to Discuss Challenges
Think about potential challenges you might face in this role, such as safeguarding concerns or changes in tenant circumstances. Prepare to discuss how you would approach these situations, showcasing your ability to think on your feet and respond effectively to emerging issues.
