At a Glance
- Tasks: Coordinate high-quality repairs and maintenance services for homes.
- Company: Progress Housing Group, a people-focused and inclusive organisation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a supportive team dedicated to customer satisfaction and service improvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Administrative experience and strong communication skills required.
The predicted salary is between 30242 - 31308 € per year.
As a Property Services Coordinator, you’ll support the delivery of high‑quality repairs and maintenance services across Progress Housing Group’s homes, ensuring a responsive and customer‑focused service. You’ll work within a supportive, collaborative property services team, benefiting from hybrid working arrangements that combine home and office flexibility.
Working closely with Managers, Surveyors, Technical Officers and Team Leaders, you’ll provide coordination and administrative support, including:
- raising and tracking repairs
- monitoring performance
- managing complaints
- reviewing KPI data to support service improvements
You’ll be the key link between planning teams, contractors, colleagues and customers, ensuring systems are accurate and communication is clear. The role focuses on customer satisfaction, value for money and quality, helping to deliver work on time, within budget and to a high standard.
What You’ll Need
- Proven administrative experience, ideally in a Property Association or repairs‑related role
- Knowledge of housing management systems, processes and relevant legislation
- Excellent communication and organisational skills, with the ability to work with colleagues, contractors and customers
- Strong commitment to putting customers first and delivering consistently high‑quality service
- Ability to work under pressure, managing priorities in line with set KPIs
- Confidence to work independently as well as collaboratively within a team
- Good digital skills, including Word, Excel, Outlook and effective file management
- Strong time‑management abilities, with capacity to juggle a varied and sometimes reactive workload
Employee Value
Because we’re people‑focused, genuine, and forward‑thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters.
Equal Opportunities
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Property Services Coordinator employer: Progress Housing Group
Progress Housing Group is an excellent employer that prioritises a supportive and collaborative work environment, offering flexible hybrid working arrangements to enhance work-life balance. With a strong commitment to employee growth and development, we provide opportunities for meaningful contributions to our communities while ensuring a focus on customer satisfaction and high-quality service delivery. Join us in Leyland, where your role as a Property Services Coordinator will be valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector. Attend industry events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and repairs, so you can show how your skills align with their mission during the chat.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with various teams and customers, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Property Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any relevant knowledge of housing management systems to show us you’re the right fit for the Property Services Coordinator role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality service and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since the role involves working closely with various teams and customers, make sure to demonstrate your excellent communication skills in your application. Whether it’s through examples in your CV or your cover letter, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Progress Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management systems and relevant legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with colleagues or customers, especially in challenging situations.
✨Demonstrate Customer Focus
Prepare to share specific instances where you've put customers first in your previous roles. Highlight how you ensured high-quality service and resolved complaints effectively, as this aligns perfectly with the job's focus on customer satisfaction.
✨Time Management is Key
Be ready to discuss how you manage competing priorities and work under pressure. Share examples of how you've juggled multiple tasks while meeting deadlines, as this will showcase your ability to thrive in a dynamic environment.
