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- Tasks: Deliver a responsive housing management service and support tenants in your community.
- Company: People-focused organisation dedicated to community and colleague support.
- Benefits: Competitive salary, permanent contract, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong customer service skills and a full UK driving licence required.
- Other info: Join a forward-thinking team that values inclusion and diversity.
The predicted salary is between 37364 - 38684 £ per year.
Department: Housing Operations
Salary: £37,364 - £38,684
Location: Preston, Lancaster and Kendal
Hours: 36.25 hours per week
Contract: Permanent
About the Role
As an Area Housing Officer, you’ll play a key role in delivering a responsive, customer-focused housing management service across your patch. You’ll work closely with tenants to meet their needs, manage all aspects of tenancy and estate management, and support tenancy sustainment through visible, proactive engagement within the community. This is a full‑time, permanent role (36.25 hours per week), covering Preston, Lancaster and Kendal. You’ll be primarily office‑based, with regular time spent out in your area carrying out visits and estate work. You’ll manage your own diary and workload, balancing planned activity with responsive casework. Due to the community‑based nature of the role, a driving licence and access to your own vehicle are essential.
Requirements
- Excellent customer service delivery
- Strong communication and interpersonal skills
- Effective time management, with the ability to deliver value for money
- A full UK driving licence and access to your own vehicle
Desirable
- Experience of partnership working
- Experience of working within social housing management
- CIH Level 3 or other relevant housing qualification
Why Progress? Because we’re people‑focused, genuine, and forward‑thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters. We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Area Housing Officer in Preston employer: Progress Housing Group
Contact Detail:
Progress Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Housing Officer in Preston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Area Housing Officer role.
✨Tip Number 3
Show off your people skills! As an Area Housing Officer, you'll be working closely with tenants. Be ready to share examples of how you've successfully engaged with customers or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Area Housing Officer in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Area Housing Officer role. Highlight your customer service skills and any relevant experience in housing management to show us you’re the perfect fit!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate how you've effectively engaged with tenants or worked within a community. We want to see your interpersonal skills shine through!
Be Organised: Effective time management is crucial for this position. In your application, mention how you’ve successfully balanced multiple tasks or projects in the past. This will help us see your ability to manage your own diary and workload.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Progress Housing Group
✨Know Your Community
As an Area Housing Officer, you'll be working closely with tenants in your area. Make sure to research the communities of Preston, Lancaster, and Kendal. Familiarise yourself with local issues, community resources, and tenant needs. This will show your genuine interest and commitment during the interview.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Prepare examples from your past experiences where you successfully resolved tenant issues or improved customer satisfaction. Highlight your communication skills and how you engage with diverse groups, as this will resonate well with the interviewers.
✨Demonstrate Time Management Abilities
You'll need to manage your own diary and workload effectively. Be ready to discuss how you prioritise tasks and balance planned activities with responsive casework. Consider sharing specific strategies or tools you use to stay organised and ensure timely delivery of services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about challenges you might face in housing management and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.