At a Glance
- Tasks: Support tenants in managing rent accounts and sustaining tenancies with a customer-focused approach.
- Company: Join Progress Housing Group, a community-driven organisation making a real difference.
- Benefits: Flexible working, 26 days annual leave, professional development, and more.
- Other info: Agile working options and a commitment to inclusivity and personal growth.
- Why this job: Make a positive impact on people's lives while enjoying a supportive work environment.
- Qualifications: Strong communication skills, empathy, and the ability to manage your own workload.
The predicted salary is between 27747 - 33913 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Leyland / Agile
Hours: 36.25 hours per week
Contract: Fixed Term (12 months)
Join Our Legacy of Change and Community
At Progress Housing Group, we’re more than just homes, we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive.
About the role
As an Income Collection Officer, you'll work closely with tenants to help them manage their rent accounts and sustain successful tenancies. Taking a supportive and customer-focused approach, you'll build positive relationships, provide practical advice and guidance, and help customers access the support they need to maintain their homes. This role sits within a local Area Housing Team rather than a central income collection function, giving you the opportunity to take a more personalised approach to supporting customers and understanding their individual circumstances. You'll manage your own caseload, working with customers to agree payment arrangements, identify appropriate support and achieve positive outcomes. While legal action may occasionally be required, the focus of the role is on early intervention, tenancy sustainment and helping customers find solutions. This is a full-time, 12-month fixed-term position covering a period of maternity leave within the team. You'll join an established Area Housing Team and play an important role in supporting customers and sustaining successful tenancies during this period. The role offers a high degree of flexibility, with agile working and the ability to work predominantly from home following your onboarding period. Travel within the team's shared patch may occasionally be required for customer visits, meetings or tenancy-related matters, although this is expected to be relatively infrequent.
What We Are Looking For
- Excellent communication skills and the ability to build positive relationships with customers.
- Empathy and understanding when supporting people through challenging situations.
- A positive, resilient and solutions-focused approach.
- The ability to manage your own workload and work independently.
- A full UK driving licence and access to your own vehicle.
Why Progress?
Because we’re people-focused, genuine, and forward-thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters.
Work-life balance: 26 days annual leave plus bank holidays, rising to 31 days after 5 years’ service (pro rata where applicable), with the option to purchase additional leave and a paid day off for your birthday. Agile working with flexibility to work predominantly from home following onboarding and training. Family-friendly policies and enhanced leave provisions.
Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality.
Closing date: 11:59pm on Monday 31 August 2026
Shortlisting date: W/C 31 August 2026
Interview date: 8 September 2026
Interview type: In person at our Leyland office
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Income Collection Officer in Leyland employer: Progress Housing Group
At Progress Housing Group, we pride ourselves on being more than just a workplace; we are a community dedicated to making a meaningful impact in the lives of others. With a strong focus on professional development, flexible working arrangements, and a supportive culture, we empower our employees to thrive while shaping the future of housing asset strategy. Join us in Leyland, where your contributions will directly influence major investment decisions and help create lasting change in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Officer in Leyland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Progress Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Progress Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Income Collection Officer in Leyland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Progress Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Progress Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Progress Housing Group!
How to prepare for a job interview at Progress Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
