At a Glance
- Tasks: Be the friendly voice for our tenants, answering queries via phone, web chat, and in person.
- Company: Join Progress Housing Group, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, no weekend shifts, and hybrid working options.
- Other info: Flexible shift patterns and a focus on quality interactions.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: IT literate with strong problem-solving skills; customer service experience is a plus.
The predicted salary is between 30242 - 31308 £ per year.
Department: Customer Contact
Salary: £30,242 – £31,308
Location: Leyland
Hours: 36.25 hours per week
Contract: Fixed Term (12 months)
About the Role
As a Customer Service Advisor, you will be the first point of contact for our tenants and customers. You will answer queries by phone, web chat and in person at our Sumner House reception, providing friendly and professional support across a range of enquiries while ensuring each interaction is positive and efficient. You will start with a supportive, on‑site training period (typically six months), after which you will work a hybrid pattern with at least half of your time in the office. Shifts are Monday to Friday only and are assigned on a rota basis covering 8:00‑16:00, 8:30‑16:30, 9:00‑17:00, or 10:00‑18:00. Rotas are published 4–8 weeks in advance and you can swap shifts with colleagues where possible. We set realistic expectations: our call KPI is 4 calls per hour, focusing on quality and customer care rather than high‑pressure targets. You will also have access to a comprehensive training platform and opportunities to develop your skills and explore other areas of the business.
Key Responsibilities
- Answer tenant and customer queries by phone, web chat and face‑to‑face.
- Provide friendly, professional support across a range of enquiries.
- Ensure every interaction is positive, efficient and aligns with organisational values.
- Maintain a call KPI of 4 calls per hour with a focus on quality.
- Support shift rosters and maintain flexibility to swap shifts where possible.
Requirements
Essential
- IT literate, confident using digital systems.
- Strong problem‑solving skills, initiative and adaptability.
- Excellent telephone manner.
- Values that align with Progress Housing Group.
Desirable
- Previous customer service experience.
- Experience in housing or a similar sector.
- Experience dealing with people via writing, phone and face‑to‑face interactions.
Benefits
- Competitive salary: £30,242 – £31,308.
- No weekends – all shifts are Monday to Friday.
- Predictable rosters published 4–8 weeks in advance.
- Low‑pressure KPIs: 4 calls per hour, focused on quality.
- Hybrid working: at least 50% of your time in the office after training.
- Development opportunities: training and cross‑functional experience.
- Supportive culture: coaching, recognition and a friendly, expert team.
- Purpose and impact: make a real difference to tenants and communities.
Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values‑led workforce, and will prioritise applications that clearly reflect personal effort and originality.
Application
Ready to join a team where your skills are valued and your career can grow? Apply today by uploading your most up‑to‑date CV and see how Progress Housing Group stands out in the UK customer service market.
Closing date: 11:59pm Sunday 28th June 2026
Interview date: W/C 6th July 2026
EEO Statement
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Customer Service Advisor in Leyland employer: Progress Housing Group
Progress Housing Group is an exceptional employer, offering a supportive work culture where your contributions truly matter. With a focus on employee development and a commitment to quality customer service, you will enjoy predictable Monday to Friday shifts, hybrid working options, and the opportunity to make a meaningful impact in the lives of tenants and communities. Join a friendly team that values genuine interactions and fosters growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leyland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Progress Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Progress Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Leyland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Progress Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Progress Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Progress Housing Group!
How to prepare for a job interview at Progress Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
