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- Tasks: Provide critical support during emergencies and maintain telecare equipment.
- Company: Progress Lifeline has positively impacted over 65,000 customers for over 30 years.
- Benefits: Flexible hours, daily standby payments, mileage allowance, and comprehensive training provided.
- Why this job: Make a real difference in people's lives while enjoying a dynamic, hands-on role.
- Qualifications: Full UK driving licence, compassion, strong communication skills, and willingness to learn.
- Other info: Join a supportive team committed to professional development and inclusivity.
The predicted salary is between 20000 - 30000 £ per year.
Progress Lifeline is an award-winning personal alarm and telecare services provider who have been making a positive difference to the lives of over 65,000 customers for more than 30 years. Our key services include:
- Emergency home response
- 24-hour telecare monitoring and response service to individuals at home
- The supply, installation and maintenance of personal alarms and advanced telecare devices
- Out-of-hours contact centre for housing providers and local authorities
- 24-hr response service for emergency calls from building elevators.
As we are a proud part of Progress Housing Group, our values are at the heart of everything we do:
- People-focused – we treat everyone fairly and understand the diverse needs of our customers and colleagues.
- Forward-thinking – we search for and implement innovative solutions to overcome challenges.
- Genuine – we are open, honest, and energetic in all that we do.
- Expert – we use our knowledge and expertise to provide the best possible service.
- Collaborative – we work together with partners, tenants, and communities to achieve more.
Are you looking for a job that offers flexibility, variety, and the chance to make a real impact outside of the typical 9am to 5pm routine? As an Emergency Home Responder, you will be at the heart of providing critical support to our customers when they need it most. Whether you are assessing an emergency situation or offering reassurance and comfort, your role will be dynamic and hands-on. When not attending emergency calls, you will play a key part in maintaining and replacing telecare equipment in the area, ensuring our services run smoothly.
In addition to flexibility, we offer comprehensive training in all aspects of the role, including the moving and handling of customers who have fallen, performing risk assessments, First Aid and the use of all equipment. Join us in our mission to create thriving communities where everyone feels truly supported— and experience the freedom of working outside the usual office hours.
What You Will Bring:
- A full UK driving licence and own car is essential
- Compassion and care with a strong desire to support vulnerable persons.
- The ability to deal with emergencies in a calm and controlled manner
- To be flexible and a committed team player
- Willingness to learn new skills
- Strong communication and interpersonal skills
- The commitment to working day and night shifts
What We Offer:
- Hours to suit you. We have bank (casual) positions available
- A daily standby payment of £25.58 when on shift with an additional call out payment of £18.00 per hour for the first 90 minutes
- Mileage allowance of £0.45 per mile
If you meet the criteria we are looking for, our managers will contact you for an initial phone conversation to discuss the position and your expectations in more detail.
Why Progress Housing Group?
This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group, we offer an opportunity for professional development and growth within a company that truly values its people. If you are ready to make a difference and grow your career with us, apply today!
Application Closing Date: 16th February 2025
Interview Date: To be confirmed
We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups.
Emergency Home Responder employer: Progress Housing Group
Contact Detail:
Progress Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Home Responder
✨Tip Number 1
Familiarise yourself with the core values of Progress Lifeline. Understanding their people-focused, forward-thinking, and collaborative approach will help you align your responses during interviews and demonstrate that you share their commitment to supporting vulnerable individuals.
✨Tip Number 2
Highlight any previous experience in emergency response or care roles. Be prepared to discuss specific situations where you successfully managed emergencies or provided support, as this will showcase your ability to handle the dynamic nature of the Emergency Home Responder position.
✨Tip Number 3
Emphasise your flexibility and willingness to work outside traditional hours. Since this role requires day and night shifts, showing that you are adaptable and committed to meeting the needs of the service will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your communication and interpersonal skills. As an Emergency Home Responder, you'll need to reassure and comfort customers in distressing situations, so be ready to provide examples of how you've effectively communicated in challenging circumstances.
We think you need these skills to ace Emergency Home Responder
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Home Responder. Familiarise yourself with the key services provided by Progress Lifeline and think about how your skills align with their needs.
Tailor Your CV: Highlight relevant experience in your CV that showcases your compassion, communication skills, and ability to handle emergencies. Use specific examples that demonstrate your commitment to supporting vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the values of Progress Housing Group. Mention your flexibility, willingness to learn, and any relevant training or certifications you possess.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Progress Housing Group
✨Show Your Compassion
As an Emergency Home Responder, your ability to show compassion and care is crucial. Be prepared to share examples from your past experiences where you have supported vulnerable individuals or handled emergencies with empathy.
✨Demonstrate Calmness Under Pressure
The role requires dealing with emergencies in a calm and controlled manner. During the interview, highlight situations where you successfully managed stressful scenarios, showcasing your ability to think clearly and act decisively.
✨Emphasise Flexibility and Teamwork
This position offers flexibility and requires a commitment to teamwork. Discuss your willingness to work varied hours and provide examples of how you've collaborated effectively with others in previous roles.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely during the interview, and be ready to discuss how you would communicate with both customers and colleagues in different situations.
