At a Glance
- Tasks: Assist customers with inquiries and resolve issues with empathy and professionalism.
- Company: Leading customer service provider at Manchester Airport.
- Benefits: Hybrid work model, holiday options, and a company pension scheme.
- Other info: 12-month fixed-term contract with opportunities for development.
- Why this job: Join a supportive team and grow your career in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 € per year.
A leading customer service provider is seeking a Customer Service Agent for a 12 Month FTC at Manchester Airport. This role involves responding to customer inquiries via multiple channels, resolving issues with professionalism and empathy.
The ideal candidate will manage bookings, report user experience issues, and work collaboratively with internal teams.
This position offers a hybrid work model with competitive perks including holiday options and a company pension scheme. Join a supportive team and develop your career in customer service.
Travel Customer Service Agent (12-Month FTC) – Hybrid in Manchester employer: Program Manager, EMEA/APAC
As a leading customer service provider, we pride ourselves on fostering a supportive and dynamic work culture at Manchester Airport. Our hybrid work model allows for flexibility, while our competitive benefits, including generous holiday options and a robust pension scheme, ensure that our employees feel valued and secure. We are committed to your professional growth, offering numerous opportunities to develop your skills and advance your career in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Customer Service Agent (12-Month FTC) – Hybrid in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle inquiries and resolve issues with empathy and professionalism, just like the job requires.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking sharp for the interview (even if it’s virtual) shows we mean business and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a nice touch that goes a long way.
We think you need these skills to ace Travel Customer Service Agent (12-Month FTC) – Hybrid in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and resolved issues with professionalism and empathy, just like the role requires.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills that align with managing bookings and collaborating with teams, as these are key for us.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Travel Customer Service Agent role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Manchester Airport!
How to prepare for a job interview at Program Manager, EMEA/APAC
✨Know the Company Inside Out
Before your interview, do some homework on the customer service provider. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
As a Travel Customer Service Agent, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with understanding and professionalism. This will demonstrate your ability to connect with customers and handle inquiries effectively.
✨Familiarise Yourself with Booking Systems
Since managing bookings is part of the job, brush up on any relevant booking systems or software. If you have experience with similar tools, be ready to discuss how you used them to enhance user experience or resolve issues.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, hybrid work model, or opportunities for career development. This shows that you're not just interested in the job, but also in how you can grow within the company.
