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- Tasks: Lead and develop a dynamic customer service team to achieve outstanding results.
- Company: Join a growing company in Tamworth with a focus on customer satisfaction.
- Benefits: Enjoy 23 days annual leave, health cashback, pension scheme, and free parking.
- Why this job: Make a real impact by driving team performance and enhancing customer experiences.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 30000 £ per year.
Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers.
Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes.
As an Operations Support Team Leader, you will need to have/be:
- Customer service or administrative background
- Previous Team Leader or supervisory experience
- Experience managing performance, coaching, and development
- Confident handling escalations and customer complaints
- Strong communication and interpersonal skills
- Ability to motivate, lead, and engage a team
- Effective problem-solving and decision-making skills
- Organised with the ability to prioritise and meet KPIs/SLAs
- Proficient in Microsoft Office and customer systems, with good attention to detail
- Positive, proactive, and professional approach with awareness of HR processes and continuous improvement
Details:
- Salary: £28,000 - £30,000
- Working Hours: Full time, Monday - Friday, 37.5 hours per week
- Location: Tamworth (on site)
- Duration: Permanent
Role of Operations Support Team Leader:
- Lead, motivate, and develop the team to achieve KPIs and SLAs
- Oversee and support completion of daily operational tasks
- Monitor performance and provide coaching, feedback, and one-to-ones
- Conduct appraisals and identify training needs
- Handle escalated customer queries and complaints
- Ensure adherence to policies, procedures, and service standards
- Collaborate with other departments to resolve issues and improve service
- Manage recruitment, onboarding, and training of new team members
- Produce reports to support business decisions
- Analyse customer trends and workload to provide insights
- Drive continuous improvement initiatives
- Maintain a positive and inclusive team culture
- Manage investigations and people-related processes
- Provide cover for other Team Leaders when required
- Support wider business needs and undertake additional duties as required
Benefits of working as an Operations Support Team Leader:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Operations Support Team Leader in Tamworth employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Team Leader in Tamworth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated your team or handled escalations. We want you to showcase your experience in a way that highlights your skills and passion for customer service.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and helps you understand if the company is the right fit for you. Ask about their continuous improvement initiatives or team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Support Team Leader in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support Team Leader role. Highlight your customer service background, team leadership experience, and any relevant achievements to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how you’ve successfully managed performance and coaching in the past. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your decision-making process and how you handle escalations or customer complaints effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at Proftech Talent
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities of an Operations Support Team Leader, like driving team performance and managing escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled customer complaints. Highlight your coaching and development strategies, as well as how you've motivated your team to meet KPIs. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges, such as escalated customer queries or performance issues within your team. Think through some scenarios beforehand and outline your thought process. This will showcase your effective problem-solving and decision-making skills.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and continuous improvement initiatives. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.