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- Tasks: Manage front desk duties and handle admin tasks in a dynamic environment.
- Company: Join a friendly team in Tamworth with a focus on customer service.
- Benefits: Enjoy 23 days leave, health cashback, pension scheme, and free parking.
- Why this job: Be the face of the company while developing valuable admin skills.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Full-time role with excellent career growth opportunities.
The predicted salary is between 26000 - 28000 £ per year.
Our Tamworth based client is looking for a Receptionist and Administrator to join their team. This is a dual role covering administration duties in the morning and front of house receptionist in the afternoon.
As a Receptionist and Administrator, you will need to have/be:
- Extremely personable, professional and well-presented
- Excellent verbal and written communication skills
- Flexible and adaptable, with the ability to prioritise effectively in a dual role
- Proactive and helpful, with the initiative to resolve queries or find the right information
- Able to manage workload independently while also working effectively as part of a team
- Strong customer service skills with a professional and friendly approach
- Highly organised with strong attention to detail, accuracy and administration skills
- Confident with data entry and general office systems
- Experience using Microsoft Outlook and Excel, and Sage or a similar ERP system
- Previous experience in a customer service or administration role (essential)
- Previous reception or front‑of‑house experience (preferred)
Details:
- Salary: 26,000 - 28,000
- Working Hours: Monday - Friday 9.30am - 5.30pm
- Location: Tamworth (full time on site)
- Duration: Permanent
Role of Receptionist and Administrator:
- Processing debit notes and credits using the internal ERP system, and scanning documentation onto the archive system
- Monitoring the returns inbox and resolving queries from customers, internal teams, and external partners
- Investigating returns issues including mis‑picks, pricing queries, POD requests, and faulty goods collections
- Liaising with Customer Service, Sales, Credit Control, carriers, and operations teams to resolve returns and debit queries
- Producing reports and regularly chasing outstanding returns and debit notes
- Acting as the first point of contact for visitors and managing the reception area and switchboard
- Handling incoming calls, visitor sign‑in procedures, meeting room preparation, and general front‑of‑house duties
- Managing internal post, document scanning, and ordering office refreshments and supplies
- Supporting the wider team with general administrative tasks as required
Benefits of working as a Receptionist and Administrator:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Receptionist and Administrator in Stafford employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist and Administrator in Stafford
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about being personable and professional, try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks at once, as this will highlight your ability to juggle the dual role effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Receptionist and Administrator in Stafford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, this role is all about being personable!
Tailor Your Application: Make sure to customise your application for the Receptionist and Administrator role. Highlight your relevant experience in customer service and administration, and mention any specific skills like using Microsoft Outlook or Excel that match what we’re looking for.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application is clear and well-structured. Use proper grammar and spelling, and keep it concise while still showcasing your abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Proftech Talent
✨Show Off Your People Skills
As a Receptionist and Administrator, being personable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. Practice active listening and respond thoughtfully to show that you’re not just hearing but understanding what’s being said.
✨Demonstrate Your Organisational Skills
Since this role requires strong attention to detail and organisation, come prepared with examples of how you've managed multiple tasks in previous jobs. You could even bring a portfolio showcasing your administrative work or reports you've produced to highlight your capabilities.
✨Brush Up on Your Tech Skills
Familiarise yourself with Microsoft Outlook, Excel, and any ERP systems like Sage. Be ready to discuss your experience with these tools and how you’ve used them to improve efficiency in past roles. If possible, practice some basic functions beforehand so you can speak confidently about your skills.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customers or resolving queries. Think of specific situations where you’ve successfully navigated challenges in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.