At a Glance
- Tasks: Lead and motivate a dynamic customer service team to achieve outstanding results.
- Company: Join a growing company in Tamworth with a focus on customer satisfaction.
- Benefits: Enjoy 23 days annual leave, health cashback, and a pension scheme.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing others and enhancing customer experiences.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 28000 - 30000 £ per year.
Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers.
Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes.
As an Operations Support Team Leader, you will need to have/be:
- Customer service or administrative background
- Previous Team Leader or supervisory experience
- Experience managing performance, coaching, and development
- Confident handling escalations and customer complaints
- Strong communication and interpersonal skills
- Ability to motivate, lead, and engage a team
- Effective problem-solving and decision-making skills
- Organised with the ability to prioritise and meet KPIs/SLAs
- Proficient in Microsoft Office and customer systems, with good attention to detail
- Positive, proactive, and professional approach with awareness of HR processes and continuous improvement
Details:
- Salary: 28,000 - 30,000
- Working Hours: Full time, Monday - Friday, 37.5 hours per week
- Location: Tamworth (on site)
- Duration: Permanent
Role of Operations Support Team Leader:
- Lead, motivate, and develop the team to achieve KPIs and SLAs
- Oversee and support completion of daily operational tasks
- Monitor performance and provide coaching, feedback, and one-to-ones
- Conduct appraisals and identify training needs
- Handle escalated customer queries and complaints
- Ensure adherence to policies, procedures, and service standards
- Collaborate with other departments to resolve issues and improve service
- Manage recruitment, onboarding, and training of new team members
- Produce reports to support business decisions
- Analyse customer trends and workload to provide insights
- Drive continuous improvement initiatives
- Maintain a positive and inclusive team culture
- Manage investigations and people-related processes
- Provide cover for other Team Leaders when required
- Support wider business needs and undertake additional duties as required
Benefits of working as an Operations Support Team Leader:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Operations Support Team Leader in Stafford employer: Proftech Talent
Join our dynamic team in Tamworth as an Operations Support Team Leader, where you will thrive in a supportive and inclusive work culture that prioritises employee development and operational excellence. With competitive benefits including generous annual leave, a health cashback plan, and opportunities for continuous improvement, we are committed to fostering a positive environment that empowers you to lead and inspire your team while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Leader in Stafford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Operations Support Team Leader in Stafford
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous experience as a Team Leader. We want to see how you've motivated and developed your team in the past, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can articulate how their skills align with the role of Operations Support Team Leader.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Proftech Talent
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities like team performance, operational efficiency, and customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team, handled escalations, or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around customer complaints or team performance issues. Practise your problem-solving and decision-making skills so you can demonstrate your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges, the company's approach to continuous improvement, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
