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- Tasks: Support daily operations of the Customer Service team and ensure smooth internal processes.
- Company: Join a dynamic team in Tamworth focused on customer satisfaction.
- Benefits: Enjoy 23 days annual leave, health cashback, pension scheme, and free parking.
- Why this job: Make a real impact by enhancing customer experiences and streamlining operations.
- Qualifications: Strong organisational skills, attention to detail, and previous customer service experience preferred.
- Other info: Permanent role with opportunities for growth in a supportive environment.
The predicted salary is between 26000 - 28000 £ per year.
Our Tamworth based client is looking for a Customer Service Operations Support to join their team. You will be responsible for providing comprehensive administrative support for the daily operations of the Customer Service team and wider departments, ensuring the smooth coordination of internal processes, reporting, outbound logistics, and cross-functional communication.
As a Customer Operations Support, you will need to have/be:
- Personable and professional, with a strong focus on efficiency and accuracy.
- Demonstrate initiative, adaptability, and the ability to prioritise effectively.
- A keen eye for detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.
- Able to collaborate effectively in a team while also managing your own workload and time efficiently.
- A proactive approach to resolving challenges and exceeding customer expectations.
- Able to work under pressure and adapt easily to change.
- Knowledge of Word, Outlook and Excel is required.
- Previous experience of customer service/administration would be preferred.
Details:
- Salary: £26,000 - £28,000
- Working Hours: Full Time, Monday - Friday
- Location: Tamworth (on site)
- Duration: Permanent
Role of Customer Service Operations Support:
- Provide comprehensive administrative support, working cross-functionally with internal departments to ensure efficient day-to-day operations.
- Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve delivery issues in a timely manner.
- Coordinate with external carriers to track deliveries, obtain Proof of Delivery (POD), and manage claims relating to failed deliveries.
- Review and reconcile carrier invoices against claims, ensuring accuracy and cost control.
- Analyse carrier performance data, identifying trends and root causes of delivery issues, and produce reports for the senior team.
- Work closely with the warehouse to amend and update customer orders, ensuring accurate and timely dispatch.
- Investigate delivery incidents, collate findings, and present insights and recommendations to stakeholders.
- Monitor stock levels for marketing materials, manage back orders, and raise works orders where required.
- Coordinate and schedule deliveries for key customers, ensuring high service standards are maintained.
- Liaise with returns, quality, and customer service teams to arrange collections and improve carrier performance through data-led insights.
- Manage quality enquiries and returns, identifying recurring issues and supporting continuous improvement initiatives.
- Attend and contribute to monthly Quality meetings, sharing findings and key updates with relevant teams.
- Prepare and process customs clearance documentation for Irish deliveries and returns, ensuring compliance with regulations.
- Manage sample requests, marketing orders, replacement orders, and internal orders across group companies.
- Maintain accurate documentation by scanning and uploading records to the internal archive system.
- Provide ongoing support for house accounts and assist with ad hoc administrative tasks as required.
Benefits of working as a Customer Service Operations Support:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Customer Service Operations Support in Stafford employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Support in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service operations. Think about how you can showcase your organisational skills and ability to handle multiple tasks under pressure.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you to join our team. Applying directly through us can give you an edge!
We think you need these skills to ace Customer Service Operations Support in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Operations Support role. Highlight your relevant experience in administration and customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've demonstrated initiative and adaptability in previous roles.
Show Off Your Skills: Don’t hold back on showcasing your skills with Word, Outlook, and Excel. If you’ve got any experience with data analysis or reporting, make sure to mention that too. We love a proactive problem-solver!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you get the attention you deserve!
How to prepare for a job interview at Proftech Talent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Operations Support. Familiarise yourself with the key tasks mentioned in the job description, like managing delivery reports and liaising with carriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed multiple tasks in previous jobs. Think of specific examples where you prioritised effectively or resolved challenges under pressure. This will highlight your ability to handle the demands of the position.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to share experiences where you've worked well in a team. Talk about how you contributed to group success and how you communicate with others to achieve common goals. This will show that you can fit into their team dynamic.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving delivery issues or managing customer complaints. Think through potential scenarios and how you would approach them proactively. This will showcase your problem-solving skills and your commitment to exceeding customer expectations.