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For Companies At a Glance
- Tasks: Manage and deliver cutting-edge automotive technology solutions to clients.
- Company: Join Motormax, a leader in automotive tech, enhancing fleet safety and efficiency.
- Benefits: Enjoy 23 days holiday, free parking, and a pension scheme.
- Why this job: Be part of a dynamic team delivering impactful tech solutions in a fast-paced environment.
- Qualifications: 3 years in service delivery or project management; strong tech and communication skills required.
- Other info: Based in Shenstone, full-time role with opportunities for growth and learning.
Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations.
They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions, ensuring projects run smoothly from planning through to successful implementation.
As a Service Delivery Manager, you will need to have/be:
- 3 years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment.
- Demonstrable experience managing hardware/software solution rollouts.
- Strong understanding of camera technology, telematics systems, or fleet management tools.
- Proven ability to lead cross-functional teams and manage external suppliers or partners.
- Excellent organisation skills and attention to detail; you thrive on keeping complex projects on track.
- Confident communicator who can present to customers, internal teams, and senior stakeholders.
- Resilient, resourceful, and adaptable in fast-paced or ambiguous situations.
- A technical mindset and eagerness to learn - whether about CAN integration, AI dash cams, or connected vehicle standards.
- A valid UK driving licence and willingness to travel as needed.
Details:
- Salary: £30,000
- Working Hours: Full time, Monday - Friday, 8.30am - 5.00pm
- Location: Shenstone, Lichfield
- Duration: Permanent
Role of Service Delivery Manager:
As a Service Delivery Manager, you will be responsible for managing and delivering their connected hardware and software solutions to clients. You will work cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery.
Your key responsibilities:
- Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments.
- Serve as the primary delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support.
- Define project scope, success criteria, and key deliverables; create detailed project plans and ensure milestones are met.
- Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments.
- Identify potential delivery risks and proactively mitigate them through planning and escalation.
- Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs.
- Facilitate regular check-ins, stakeholder updates, and delivery reviews with internal and external teams.
- Champion continuous improvement, capturing lessons learned and feeding insights back into the service and product offerings.
Benefits of working as a Service Delivery Manager:
- 23 days plus bank holidays
- Free onsite parking
- Pension scheme
Service Delivery Manager employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the MaxConnex platform and its features. Understanding how the camera technology and telematics systems work will give you an edge during interviews, as you'll be able to discuss how you can contribute to the deployment and management of these solutions.
✨Tip Number 2
Network with professionals in the automotive technology sector. Attend industry events or join online forums where you can connect with others who have experience in service delivery or project management within SaaS environments. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to showcase your project management skills by gathering examples of past projects where you successfully managed hardware/software rollouts. Be ready to discuss specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Brush up on your communication skills, especially in presenting technical information to non-technical stakeholders. Being able to convey complex ideas clearly will be crucial in your role, so practice explaining technical concepts in simple terms to ensure you're well-prepared.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, project management, or technical programme coordination. Emphasise any work you've done in SaaS, automotive, or telematics environments, as well as your understanding of camera technology and telematics systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to manage hardware/software solution rollouts and lead cross-functional teams. Use specific examples from your past experiences to demonstrate your skills in communication and organisation.
Highlight Key Skills: In your application, make sure to mention your strong organisational skills, attention to detail, and adaptability in fast-paced situations. These are crucial for the Service Delivery Manager role at Motormax.
Show Enthusiasm for Learning: Express your eagerness to learn about new technologies, such as CAN integration and AI dash cams. This will show Motormax that you are not only qualified but also passionate about the industry.
How to prepare for a job interview at Proftech Talent
✨Showcase Your Experience
Make sure to highlight your 3 years of experience in service delivery or project management. Be ready to discuss specific examples of hardware/software rollouts you've managed, especially in a SaaS or telematics environment.
✨Demonstrate Technical Knowledge
Brush up on camera technology and telematics systems. Being able to speak confidently about these topics will show that you have the technical mindset they are looking for.
✨Communicate Clearly
As a Service Delivery Manager, you'll need to communicate with various stakeholders. Practice presenting your ideas clearly and concisely, as well as managing expectations effectively during the interview.
✨Prepare for Scenario Questions
Expect questions about how you would handle complex projects or mitigate risks. Think of examples from your past experiences where you successfully navigated challenges and kept projects on track.
