Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and operational efficiency.
- Company: Join a growing company in Tamworth focused on exceptional customer outcomes.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by coaching and developing your team in a fast-paced setting.
- Qualifications: Experience in customer service and previous leadership roles required.
- Other info: Opportunity for continuous improvement and professional growth.
The predicted salary is between 28000 - 28000 £ per year.
Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers.
Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes.
As an Operations Support Team Leader, you will need to have/be:
- Customer service or administrative background
- Previous Team Leader or supervisory experience
- Experience managing performance, coaching, and development
- Confident handling escalations and customer complaints
- Strong communication and interpersonal skills
- Ability to motivate, lead, and engage a team
- Effective problem-solving and decision-making skills
- Organised with the ability to prioritise and meet KPIs/SLAs
- Proficient in Microsoft Office and customer systems, with good attention to detail
- Positive, proactive, and professional approach with awareness of HR processes and continuous improvement
Details: Salary: 28,000 -
Operations Support Team Leader employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your past successes in team leadership and customer service. This could be in the form of a portfolio or just some solid stories that highlight your achievements.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Operations Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support Team Leader role. Highlight your customer service background and any leadership experience you've had, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can drive performance. Be sure to mention specific examples of how you've developed others or improved processes in previous roles.
Show Off Your Communication Skills: As a Team Leader, strong communication is key. In your application, make sure your writing is clear and professional. This will give us a taste of how you communicate with your team and customers alike.
Apply Through Our Website: We love it when candidates apply directly through our website! It helps us keep track of applications and ensures you get the best experience. So, don’t hesitate – submit your application today!
How to prepare for a job interview at Proftech Talent
✨Know Your Stuff
Make sure you understand the role of an Operations Support Team Leader inside out. Familiarise yourself with the key responsibilities, like driving team performance and managing escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled customer complaints. Highlight how you motivated your team and improved performance. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked about specific situations, such as how you would handle a difficult customer or improve team efficiency. Think through these scenarios beforehand and have structured responses ready. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and concise.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or the company's approach to continuous improvement. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.