At a Glance
- Tasks: Manage aftercare enquiries, schedule engineers, and ensure top-notch customer service.
- Company: Join a rapidly growing company specialising in innovative vehicle safety products.
- Benefits: Enjoy 20 days holiday, free parking, and a pension scheme.
- Other info: Perfect for those looking to grow in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26000 - 26000 £ per year.
We are recruiting for an Aftercare Coordinator to join our Shenstone based client. The business specialises in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions, and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team.
As an Aftercare Coordinator you will need to have/be:
- Computer literate, including a proficiency with email and MS Office
- Professional telephone manner
- Strong attention to detail
- Excellent communication and administrative skills
- Excellent organisation and time management skills with an ability to meet deadlines
- Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
- Ability to act and operate independently
- Good verbal and written communication skills
- Customer service experience would be an advantage
Details:
- Salary: £26,000
- Working Hours: Monday - Friday 9.00am - 5.00pm
- Location: Shenstone
- Duration: Permanent
Role of Aftercare Coordinator:
- Dealing with aftercare enquiries and responding to customers
- Overseeing the aftercare aspect for a range of projects with different companies
- Building relationships and liaising with customers
- Booking in repairs
- Scheduling engineers' workloads and jobs
- Liaising with after-care engineers to arrange schedules
- Liaising with technical and finance departments
- Preparing kits when required and ensuring that aftercare engineers are fully stocked each week
- Delivering a high level of customer service
- Responding to email enquiries
- Offering technical support when necessary
- Raising sales orders in preparation for invoicing
- Providing feedback to customers
- Obtaining POs and delivering the sales orders for invoicing once the repair has been completed
- Maintaining various spreadsheets to track and meet Key Performance Indicators
- Ensuring data is accurate and up-to-date for performance analysis
- Working closely with other departments to ensure smooth operations
- Providing feedback and suggestions for process improvements
Benefits of working as an Aftercare Coordinator:
- 20 days plus bank holidays
- Free onsite parking
- Pension scheme
Scheduler in Lichfield employer: Proftech Talent
At Proftech Talent, we pride ourselves on being an excellent employer that values detail-oriented individuals who thrive in a collaborative environment. Our supportive work culture fosters professional growth and offers opportunities to enhance your skills while contributing to meaningful projects. Located in a vibrant area, we provide a dynamic workplace where your contributions directly impact the success of our HR initiatives.
