Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support critical manufacturing software and hardware systems for smooth production.
- Company: Dynamic manufacturing company in Banbury with a focus on innovation.
- Benefits: Competitive salary, 25 days holiday, share scheme, and free on-site parking.
- Why this job: Join a fast-paced environment and make a real impact on production efficiency.
- Qualifications: IT support experience, strong problem-solving skills, and a proactive mindset.
- Other info: Great opportunity for career growth and continuous improvement in IT processes.
The predicted salary is between 29000 - 30000 £ per year.
We are recruiting for a permanent MES Technician (IT Support) for our Banbury based client. This is a hands-on role with a strong shop floor presence, supporting critical manufacturing software and hardware systems to ensure smooth, continuous production. Working closely with operations, quality, production teams and the MES Analyst, you will play a key part in maintaining, improving and developing MES and related systems, while providing first-line technical support and driving continuous improvement.
This role would suit someone with an IT support or infrastructure background who is comfortable in a fast-paced manufacturing environment, enjoys problem-solving under pressure and takes pride in delivering a high standard of service with a strong focus on safety, quality and customer support.
As IT Support, you will need to have/be:
- Professional, approachable and leads by example
- Strong communication, problem-solving and decision-making skills
- Organised, flexible and able to work under pressure
- Proactive, results-driven with a strong safety and continuous improvement mindset
- IT infrastructure or IT support experience
- Strong technical troubleshooting skills (PCs, scanners, printers, mobile devices)
- Proficient in Microsoft Word, Excel and Visio
- Experience managing hardware repairs and vendor returns
- Excellent customer-facing and interpersonal skills
- Experience in automotive or fast-paced manufacturing environments (desirable)
- Exposure to SCADA, ERP, MES, PLC or Linux systems (desirable)
- Experience with IT helpdesk software, SQL/Postgres, Power BI or development languages (desirable)
Details:
- Salary: £29,000 - £30,000
- Working Hours: 5 hours per week, Monday to Friday
- Location: Banbury (fully onsite)
- Duration: Permanent
Role of IT Support:
- Maintain and support manufacturing software applications, including MES
- Provide strong shop-floor support, working closely with operations, quality and production teams
- Deliver first-line support for manufacturing software and hardware to ensure continuous operations
- Work with the MES Analyst to develop, improve and support manufacturing systems and CI projects
- Train and support key users, providing cover when required
- Create and maintain system documentation, work instructions and SOPs
- Support cross-functional teams with quality issues, root cause analysis and corrective actions
- Develop and maintain databases, reports and data visualisations to support KPIs and improvements
- Liaise with Global IT, MES teams, suppliers and external partners on production-critical issues
- Participate in production and departmental meetings to ensure effective communication
- Support general IT service desk activities when required
- Drive continuous improvement of IT processes, ensuring compliance, safety and housekeeping standards
- Participate in the on-call rota and carry out other duties appropriate to the role
Benefits of working as IT Support:
- 25 days holiday, plus bank holidays
- Share scheme
- Employee assist program
- Free on-site parking
- Pension scheme
- Workwear
- Company Share Participation Scheme
IT Support employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those already working in IT support or manufacturing. Attend local meetups or online forums to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your technical troubleshooting abilities and experience with manufacturing software. Be ready to share specific examples of how you've solved problems in fast-paced environments.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After interviews or networking events, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that IT Support role!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills that match the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your technical troubleshooting skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support role and how you can contribute to our team. We love seeing enthusiasm and a proactive attitude, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in fast-paced environments. We’re looking for someone who thrives under pressure, so share those stories that demonstrate your problem-solving prowess and results-driven mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Proftech Talent
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around PCs, scanners, and printers. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past, particularly in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges under pressure. Think about specific situations where you had to make quick decisions or improve processes, and be ready to share these stories during the interview.
✨Communicate Like a Pro
Since this role involves working closely with various teams, practice your communication skills. Be clear and concise when explaining technical concepts, and demonstrate your ability to work collaboratively with others.
✨Emphasise Continuous Improvement
Highlight your proactive mindset towards continuous improvement. Discuss any initiatives you've taken in previous roles to enhance IT processes or support systems, and how these have positively impacted operations.
