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- Tasks: Provide on-site servicing, installation, and maintenance of products while ensuring customer satisfaction.
- Company: Join a team that values quality, reliability, and exceptional customer service.
- Benefits: Enjoy a company car, 25 days holiday, birthday leave, and a pension scheme.
- Why this job: Perfect for independent problem-solvers who love hands-on technical work and making a difference.
- Qualifications: Full driving licence, customer service experience, and proficiency with tablets and MS Outlook required.
- Other info: Field-based role covering multiple locations with opportunities for lead generation.
The predicted salary is between 28000 - 38000 £ per year.
Field Service Technician
As a Field Service Technician, you\’ll be at the forefront of providing essential services in Peterborough, Doncaster, Ipswich, Coventry and Derby areas, working with a team that values quality, reliability, and customer satisfaction. This role is perfect for someone who thrives on independence, problem-solving, and hands-on technical work.
You\’ll responsible for ensuring the timely delivery of planned and reactive service visits for the company\’s products. You will manage installation, repair, and preventive maintenance tasks, following company guidelines and maintaining high-quality standards. Focused on delivering excellent customer service, you\’ll communicate effectively, respect health and safety policies, and collaborate closely with team members. You will also identify potential sales opportunities during service visits, complete accurate digital service reports, and ensure timely submission.
As a Field Service Technician, you will need to have/be:
- Full and clean driving licence
- Experience of working in a similar role, conducting onsite maintenance, carrying out planned and reactive services on customers sites
- Customer service Knowledge and experience
- Proficient use of tablets and MS Outlook
- Knowledge of Health & Safety and Fire Safety sector
Details:
- Salary: 33, 990 + car, fuel card
- Working Hours: Full time, Monday to Friday
- Location: Field Based covering Peterborough, Doncaster, Ipswich, Coventry, Derby and surrounding
- Duration: Permanent
Role of Field Service Technician:
- Planned and reactive on-site servicing using company checklists in line with company procedures.
- Installation of products on customer sites.
- Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
- Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
- Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
- Generating leads from service visits for the sales team to follow up.
- Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
- Attend monthly service meetings via teams and quarterly meetings at Midlands Head Office.
- Monthly stock take report provided to Operations.
Benefits of working as a Field Service Technician:
- Company car and fuel card
- 25 days holiday + bank holidays + birthday leave
- Annual leave buy and sell scheme
- Pension salary sacrifice scheme
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Field Service Technician employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Peterborough and Doncaster. Understanding the local landscape can help you connect better with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your technical skills related to installation and maintenance of products. Being able to discuss your hands-on experience confidently during interviews will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight your customer service experience in conversations. Since this role emphasises excellent customer interactions, sharing specific examples of how you've resolved issues or improved customer satisfaction can set you apart.
✨Tip Number 4
Prepare to discuss health and safety protocols relevant to the field service industry. Showing that you understand these regulations will reassure us that you prioritise safety while delivering quality service.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly any hands-on technical work and customer service skills. Use specific examples to demonstrate your problem-solving abilities and independence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with health and safety policies and your proficiency with tablets and MS Outlook, as these are key requirements for the position.
Showcase Your Customer Service Skills: Emphasise your experience in delivering excellent customer service. Provide examples of how you've effectively communicated with clients and resolved issues during service visits.
Highlight Relevant Qualifications: If you have any certifications or training related to health and safety or fire safety, be sure to include them in your application. This will demonstrate your commitment to maintaining high-quality standards in your work.
How to prepare for a job interview at Proftech Talent
✨Showcase Your Technical Skills
As a Field Service Technician, you'll need to demonstrate your hands-on technical abilities. Be prepared to discuss specific examples of past maintenance or repair work you've done, and how you approached problem-solving in those situations.
✨Emphasise Customer Service Experience
This role requires excellent customer service skills. Share experiences where you've successfully interacted with customers, resolved issues, or identified sales opportunities during service visits. Highlight your ability to communicate effectively and maintain customer satisfaction.
✨Familiarise Yourself with Health & Safety Protocols
Knowledge of health and safety regulations is crucial for this position. Brush up on relevant policies and be ready to discuss how you've adhered to safety standards in previous roles, ensuring both your safety and that of your clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about potential challenges you might face in the field and how you would handle them, demonstrating your ability to think on your feet.
