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- Tasks: Support critical manufacturing software and hardware systems for smooth production.
- Company: Dynamic manufacturing company in Banbury with a focus on innovation.
- Benefits: 25 days holiday, share scheme, free parking, and employee assistance programme.
- Why this job: Join a fast-paced environment and make a real impact on production efficiency.
- Qualifications: IT support experience, strong problem-solving skills, and a proactive mindset.
- Other info: Great opportunity for career growth in a collaborative team.
The predicted salary is between 29000 - 30000 £ per year.
We are recruiting for a permanent MES Technician (IT Support) for our Banbury based client. This is a hands-on role with a strong shop floor presence, supporting critical manufacturing software and hardware systems to ensure smooth, continuous production.
Working closely with operations, quality, production teams and the MES Analyst, you will play a key part in maintaining, improving and developing MES and related systems, while providing first-line technical support and driving continuous improvement.
This role would suit someone with an IT support or infrastructure background who is comfortable in a fast-paced manufacturing environment, enjoys problem-solving under pressure and takes pride in delivering a high standard of service with a strong focus on safety, quality and customer support.
As IT Support, you will need to have/be:
- Professional, approachable and leads by example
- Strong communication, problem-solving and decision-making skills
- Organised, flexible and able to work under pressure
- Proactive, results-driven with a strong safety and continuous improvement mindset
- IT infrastructure or IT support experience
- Strong technical troubleshooting skills (PCs, scanners, printers, mobile devices)
- Proficient in Microsoft Word, Excel and Visio
- Experience managing hardware repairs and vendor returns
- Excellent customer-facing and interpersonal skills
- Experience in automotive or fast-paced manufacturing environments (desirable)
- Exposure to SCADA, ERP, MES, PLC or Linux systems (desirable)
- Experience with IT helpdesk software, SQL/Postgres, Power BI or development languages (desirable)
Details:
- Salary: £29,000 - £30,000
- Working Hours: 5 hours per week, Monday to Friday
- Location: Banbury (fully onsite)
- Duration: Permanent
Role of IT Support:
- Maintain and support manufacturing software applications, including MES
- Provide strong shop-floor support, working closely with operations, quality and production teams
- Deliver first-line support for manufacturing software and hardware to ensure continuous operations
- Work with the MES Analyst to develop, improve and support manufacturing systems and CI projects
- Train and support key users, providing cover when required
- Create and maintain system documentation, work instructions and SOPs
- Support cross-functional teams with quality issues, root cause analysis and corrective actions
- Develop and maintain databases, reports and data visualisations to support KPIs and improvements
- Liaise with Global IT, MES teams, suppliers and external partners on production-critical issues
- Participate in production and departmental meetings to ensure effective communication
- Support general IT service desk activities when required
- Drive continuous improvement of IT processes, ensuring compliance, safety and housekeeping standards
- Participate in the on-call rota and carry out other duties appropriate to the role
Benefits of working as IT Support:
- 25 days holiday, plus bank holidays
- Share scheme
- Employee assist program
- Free on-site parking
- Pension scheme
- Workwear
- Company Share Participation Scheme
IT Support in Banbury employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Banbury
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those already working in IT support or manufacturing. Attend local meetups or online forums to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've solved problems in past roles. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t forget to research the company! Knowing their products, culture, and challenges can help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, it shows you're proactive and serious about joining our team. So, don’t hesitate – get your application in!
We think you need these skills to ace IT Support in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your relevant experience, especially in manufacturing environments, and showcase your technical troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and your approach to customer service.
Showcase Your Technical Skills: In your application, be sure to highlight your proficiency in tools like Microsoft Word, Excel, and any experience with MES or IT helpdesk software. We love seeing candidates who are proactive and results-driven, so let us know how you've used these skills in past roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Proftech Talent
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting PCs, scanners, and printers. Familiarise yourself with the specific software mentioned in the job description, like MES and SQL/Postgres, so you can confidently discuss your experience and how it relates to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in fast-paced environments before. Think about times when you had to make quick decisions or resolve issues under pressure, as this will demonstrate your ability to thrive in a manufacturing setting.
✨Communicate Like a Pro
Since this role involves working closely with various teams, practice articulating your thoughts clearly and concisely. Be ready to explain complex IT concepts in simple terms, as strong communication is key to providing excellent customer support.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've contributed to process improvements in previous roles. Highlight any initiatives you've taken to enhance safety, quality, or efficiency, as this aligns perfectly with the company's focus on continuous improvement.
