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For Companies At a Glance
- Tasks: Be the go-to expert for customers, driving AI adoption and success.
- Company: Join a forward-thinking company focused on AI visibility and customer success.
- Benefits: Competitive salary, equity options, and a comprehensive benefits package.
- Why this job: Make a real impact in the AI space while building strong customer relationships.
- Qualifications: 2-3 years in customer success or account management, excellent communication skills.
- Other info: Fast-paced, dynamic environment with opportunities for growth in London.
The predicted salary is between 36000 - 60000 £ per year.
Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. You will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.
What you'll do
- Serve as the primary point of contact and trusted advisor for customers ranging from enterprises to startups within marketing and search organizations.
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks.
- Deeply understand customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams.
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover.
- Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges.
Who you are
- At least 2 to 3 years of experience in startups working in a customer success or account management role, or more than 4 years of overall experience.
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
- Self-motivated and driven, with a passion for building strong customer relationships.
- Willing to dive in head first in the face of challenges and ambiguity.
- Strong analytical mindset and comfort working with numbers.
- Ability to own a process end to end.
- Comfortable managing multiple initiatives simultaneously.
- Experience in the search or marketing industry.
Location
This is an on-site role based in London, designed for builders who thrive on speed, iteration, and meaningful impact.
Compensation and benefits
Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
How to apply
Apply on our careers page.
Engagement Manager, London employer: ProFound
Contact Detail:
ProFound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager, London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Engagement Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and account management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. We want to see how you can bring that mindset to the table when managing customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Engagement Manager, London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer success or account management, and show how your skills align with what we’re looking for at Profound.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Don’t forget to mention any experience you have in the search or marketing industry. We want to see how your background can help us drive adoption and enhance AI visibility for our customers.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ProFound
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their needs. Familiarise yourself with their marketing and search strategies, as well as any recent developments in AI that could impact their business. This will help you demonstrate your ability to serve as a trusted advisor.
✨Showcase Your Communication Skills
As an Engagement Manager, effective communication is key. Prepare to discuss how you've successfully delivered presentations or facilitated strategic business reviews in the past. Use specific examples to illustrate your negotiation skills and how you’ve built strong relationships with stakeholders.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you’ve used data to drive decisions in previous roles. Bring examples of how you’ve identified opportunities or mitigated risks through analysis. This will show your comfort with numbers and your proactive approach to managing customer relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of challenges you’ve faced in customer success or account management and how you navigated them. This will highlight your self-motivation and ability to handle ambiguity, which are crucial for this role.
