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For Companies At a Glance
- Tasks: Be the go-to person for enterprise customers, guiding them through their AI journey.
- Company: Join a leading marketing platform backed by top investors and innovative brands.
- Benefits: Competitive salary, equity options, and a full range of perks.
- Why this job: Make a real impact in the AI search space while building strong customer relationships.
- Qualifications: 3+ years in customer success or account management with excellent communication skills.
- Other info: Fast-paced environment with opportunities for growth in NYC, SF, or London.
The predicted salary is between 68000 - 120000 £ per year.
Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we have scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact.
What You’ll Do
- Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers.
- Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform.
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer’s marketing and AI search program.
- Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams.
- Become an expert in the AI search space and develop a strong understanding of how large language models work.
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover.
- Partner closely with the Account Management team to ensure value delivery aligns with commercial goals.
- Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges.
Who You Are
- 3 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity.
- Excellent communication skills with the ability to deliver presentations and demonstrations effectively.
- Self-motivated and driven, with a passion for building strong customer relationships.
- Comfortable diving into challenges and operating in ambiguous environments.
- Strong analytical mindset with comfort working with quantitative data.
- Ability to own processes end to end with strong critical thinking skills.
- Comfortable managing multiple initiatives simultaneously.
- Experience in the search or marketing industry.
Location
This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $85,000 to $160,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process.
Compensation Range: $85K - $160K
Engagement Manager, Enterprise employer: ProFound
Contact Detail:
ProFound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager, Enterprise
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to show how your experience aligns with their needs. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Engagement Manager, Enterprise
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with enterprise customers and how you've driven strategic outcomes in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of successful presentations or client interactions.
Highlight Your Analytical Mindset: We love candidates who can dive into data! Make sure to mention any experience you have with quantitative analysis or how you've used data to drive decisions in your past roles. This will show us that you’re comfortable with the analytical side of the job.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ProFound
✨Know Your Stuff
Make sure you dive deep into the AI search space before your interview. Understand how large language models work and be ready to discuss their implications for marketing. This will show that you're not just interested in the role, but that you’re genuinely passionate about the industry.
✨Master the Customer Journey
Familiarise yourself with the full customer journey from onboarding to implementation. Be prepared to share examples of how you've driven measurable outcomes for enterprise customers in the past. This will demonstrate your ability to own processes end to end, which is crucial for this role.
✨Engage with Stakeholders
Think about how you would manage relationships with key stakeholders across various teams. Prepare to discuss strategies for multi-threading customer engagements and mitigating risks from stakeholder turnover. This shows you can navigate complex environments effectively.
✨Show Your Analytical Side
Brush up on your analytical skills and be ready to talk about how you've used quantitative data to drive strategic outcomes. Bring examples of how you've tackled challenges using data-driven insights, as this will highlight your strong analytical mindset.