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- Tasks: Support operations and ensure client accounts run smoothly with your data skills.
- Company: Join Profitero, a leading global SaaS commerce platform transforming eCommerce.
- Benefits: Enjoy competitive salary, healthcare, flexible hours, and 25 days off plus bank holidays.
- Why this job: Kickstart your career in a fast-paced environment with real impact on eCommerce growth.
- Qualifications: Ideal for those with technical support experience and strong Excel skills.
- Other info: Be part of a diverse team and enjoy excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more.
Now’s an exciting time to join our fast-growth business. Profitero+ joined Publicis Groupe as a standalone commerce division, infusing our business with significant product development resources and investment, while giving our employees an incredible launchpad for their careers.
The Operations Support Specialist (Fixed Term Contract) is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives. This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub-set of tasks. You will use your excel skills to input customers product data and enter these into excel or google sheets. We are looking for talent who are early on in their career looking for their first step into the corporate world of data and IT.
Responsibilities- Operations management for recurring change requests
- Manage assigned account update tasks to ensure a successful outcome for internal and external customers
- Resolve queries related to assigned account update tasks, escalating to senior management as required
- Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
- Operational organisation, planning and monitoring
- Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
- Ensure all account update schedules are updated in the Operations Schedule and JIRA
- Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
- Follow the team’s best practices for all operational tasks at all times
- Analyse risks and issues, communicate avoidance and take mitigating actions
- Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
- Take ownership for your own knowledge enhancement related to Profitero products & services
- Highlights potential opportunities for improvement and participates in improvement initiatives
- Experience in a technical support role or a related field
- Experience of owning and delivering an initiative in an operations environment
- Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management
- Microsoft Project, Excel and Word at intermediate level
- Excellent organisational skills, decision-making, problem-solving and negotiation skills
- Ability to prioritise workload
- Excellent communication skills (including a good standard of written and spoken English)
- Self-motivated and goal-oriented
- Excellent interpersonal skills
- Ability to work in a matrix structure and inspire high team spirit
- Dynamic and initiative-taking personality
- Good adaptability and flexibility
- Ability to work well within a team environment
- Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget
In addition, the following will be an advantage:
- High level of education in a mathematical or technical field
- Experience of supporting SaaS solutions for customers
- Experience working with global clients and international colleagues
Why you want to work at Profitero: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. Our package includes competitive base salary; attractive bonus; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour online GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.
Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment.
Operations Support Specialist (12 month FTC) in Wokingham employer: Profitero
Contact Detail:
Profitero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Specialist (12 month FTC) in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in your desired field on LinkedIn or at industry events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you’ll come across during the real deal!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Operations Support Specialist (12 month FTC) in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Specialist role. Highlight any relevant experience, especially in technical support or operations, and don’t forget to showcase your Excel skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Profitero and how your skills align with the job description. Keep it concise but impactful.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Profitero
✨Know Your Stuff
Before the interview, make sure you understand Profitero's services and how they impact eCommerce. Familiarise yourself with their technology and the role of an Operations Support Specialist. This will help you answer questions confidently and show your genuine interest in the company.
✨Excel Skills on Display
Since this role requires strong Excel skills, be prepared to discuss your experience with spreadsheets. You might even want to bring examples of how you've used Excel in past roles or projects. If you can, practice some common functions and formulas beforehand to impress your interviewers.
✨Communication is Key
As you'll be working with various teams, showcasing your communication skills is crucial. During the interview, demonstrate your ability to articulate ideas clearly and listen actively. You could even share a brief example of a time when effective communication helped resolve an issue.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles or during your studies. Think of specific examples where you identified a problem, analysed it, and implemented a solution. This will highlight your analytical thinking and adaptability, which are essential for the Operations Support Specialist role.