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- Tasks: Support operations and ensure client accounts run smoothly with your data skills.
- Company: Join Profitero+, a leading global SaaS commerce platform transforming eCommerce.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and flexible working hours.
- Why this job: Kickstart your career in a fast-paced environment with real impact on eCommerce.
- Qualifications: Ideal for those with technical support experience and strong Excel skills.
- Other info: Be part of a diverse team with excellent growth opportunities and personal development plans.
The predicted salary is between 30000 - 42000 £ per year.
Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more.
Now’s an exciting time to join our fast-growth business. Profitero+ joined Publicis Groupe as a standalone commerce division, infusing our business with significant product development resources and investment, while giving our employees an incredible launchpad for their careers.
The Junior Operations Support Specialist (Fixed Term Contract) is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives. This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub‑set of tasks. You will use your excel skills to input customers product data and enter these into Excel or Google Sheets. We are looking for talent who are early on in their career looking for their first step into the corporate world of data.
Responsibilities- Operations management for recurring change requests
- Manage assigned account update tasks to ensure a successful outcome for internal and external customers
- Resolve queries related to assigned account update tasks, escalating to senior management as required
- Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
- Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
- Ensure all account update schedules are updated in the Operations Schedule and JIRA
- Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
- Follow the team’s best practices for all operational tasks at all times
- Analyse risks and issues, communicate avoidance and take mitigating actions
- Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
- Take ownership for your own knowledge enhancement related to Profitero products & services
- Highlights potential opportunities for improvement and participates in improvement initiatives
- Experience in a technical support role or a related field
- Experience of owning and delivering an initiative in an operations environment
- Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management
- Microsoft Project, Excel and Word at intermediate level
- Excellent organisational skills, decision-making, problem-solving and negotiation skills
- Ability to prioritise workload
- Excellent communication skills (including a good standard of written and spoken English)
- Self‑motivated and goal-oriented
- Excellent interpersonal skills
- Ability to work in a matrix structure and inspire high team spirit
- Dynamic and initiative-taking personality
- Good adaptability and flexibility
- Ability to work well within a team environment
- Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget
- Project office team, Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team
- Competitive base salary
- Attractive bonus
- Employee healthcare
- Life assurance
- Group income protection
- Dental care plan
- Eye care scheme
- 24 hour online GP
- Company pension
- Cycle to work scheme
- 25 days off + bank holidays + birthdays off
- Reduced gym membership
- Social events
- Employee referral scheme
- Personal development plans
- Profitero Hero scheme
- Flexible working hours
Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment.
Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career.
Operations Support Specialist in Reading employer: Profitero+
Contact Detail:
Profitero+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Profitero+ and understanding their products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves operational tasks, be ready to discuss how you’ve tackled challenges in the past. Use examples that highlight your analytical thinking and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Profitero+.
We think you need these skills to ace Operations Support Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Specialist role. Highlight any relevant experience, especially in technical support or operations, and don’t forget to showcase your Excel skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Profitero+ and how your skills align with the job description. Keep it concise but impactful.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to our hiring team!
How to prepare for a job interview at Profitero+
✨Know Your Stuff
Before the interview, make sure you understand Profitero+ and its role in the eCommerce landscape. Familiarise yourself with their services, especially how they use predictive intelligence to help brands. This will show your genuine interest and help you answer questions more confidently.
✨Excel Skills on Display
Since the role involves using Excel and Google Sheets, be prepared to discuss your experience with these tools. You might even want to brush up on some key functions or features that could be relevant to the job. If you can demonstrate your skills during the interview, it’ll definitely set you apart!
✨Show Your Organisational Skills
The Operations Support Specialist role requires excellent organisational abilities. Think of examples from your past experiences where you successfully managed tasks or projects. Be ready to share how you prioritised your workload and ensured timely delivery, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or specific challenges the Operations team faces. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
