Customer Success Executive in Reading

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more.

As an Account Manager within the Customer Success Team you will be responsible for developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact based in our Reading office. As the face of Profitero, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of our network across the customer’s organisation.

The role will involve working alongside the Senior Account Manager, actively contributing toward the renewal process, client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs. The role is the pivotal interface between our customers and Profitero service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required.

This position requires a highly organised, motivated and productive self-starter with 2+ years experience in account management. If you’re customer focused, have a commercial nature, a desire to develop your sales experience, and you’re looking to build a career with a global SaaS eCommerce company, this would be a great opportunity for you.

Profile

You will have some experience of working with targets in an FMCG and/or technology based sales environment, ideally in the eCommerce vertical. Working in a fast paced company you will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment. Ability to manage client engagement from the point of implementation is critical and will include working effectively with internal stakeholders such as Senior Account Management, Customer Support, Marketing and Insights to ensure we offer solutions which deliver against our clients’ needs.

Responsibilities

• Ensuring client portfolio gets ROI from their Profitero service leading to satisfaction and uncontested renewals.
• Lead, Go to contact for a portfolio of branded accounts and aligned internal teams.
• Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues.
• Driving usage of Profitero’s service across client organisation.
• Building relationships and networks across a portfolio of customers, upselling new features where appropriate.
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities.
• Preparing and managing your customer portfolio in SalesForce.com.

Qualified candidates will possess

• Preference for a degree in a business/marketing related field.
• 2+ years of customer account management experience in SaaS/eCommerce with experience managing FMCG customers.
• Experience owning the process with customers from end to end up to renewals.
• Experience of working with Salesforce CRM.
• Proven track record of "upselling" and delivering on targets.
• Experience of digital commerce and/or an understanding of the eCommerce industry.
• Must demonstrate excellent communication (written and oral) and active listening skills.
• Must speak and write in English fluently.
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow.
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills.
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals.
• Goal driven – strong desire to exceed expectations.

In addition, the following will be an advantage:

• Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired.
• Knowledge of other European languages would be useful: German, French, Spanish.

Why you want to work at Profitero: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. Our package includes; competitive base salary; attractive bonus; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment.