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- Tasks: Lead a global team to innovate data engineering strategies and enhance customer support.
- Company: Join Profitero+, a leader in digital commerce with a vibrant, entrepreneurial culture.
- Benefits: Enjoy competitive salary, healthcare, flexible hours, and 25 days off plus bank holidays.
- Why this job: Be at the forefront of eCommerce, driving impactful solutions and accelerating your career.
- Qualifications: 10+ years in engineering leadership and strong technical support experience required.
- Other info: Diverse work environment with excellent growth opportunities and a commitment to service excellence.
The predicted salary is between 72000 - 108000 ÂŁ per year.
About Profitero+ Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.
Overview Location: Hybrid role in Reading or/and London As a key member of the engineering leadership team, you will lead a globally distributed group tasked with defining next-generation data engineering strategies. Your team will power the daily acquisition of data from over 1,400 retailer websites across multiple international markets. Additionally, you will direct day-to-day Level 2 and Level 3 technical support operations for our customers across the Americas, EMEA, and APAC, delivering rapid, high-quality solutions to ensure maximum customer satisfaction.
The ideal candidate brings a proven background in application development or data engineering, paired with a talent for solving complex technical challenges through the effective alignment of people, processes, and technology. You are a hands-on leader who isn’t afraid to dive into the technical details. Driven by a high sense of ownership and a passion for continuous improvement, you consistently champion changes that positively influence business outcomes.
Responsibilities
- Lead a team of tech support engineers to triage customer reported issues and identify potential root causes
- Solve complex, multifaceted technical problems working with the appropriate engineering teams
- Improve service level efficiencies through process refinements and workflow optimizations
- Convey timely status on escalated issues
- Report metrics on quality trends
- Partner closely with the client success, product, and engineering teams to arrive at creative solutions to address issues, while striving for a timely turnaround, adhering to internal and customer SLAs.
Qualifications
- 10+ years of experience leading engineering teams in the delivery of SaaS products or data-intensive applications.
- 5+ years of development experience either building or supporting maintenance/sustenance for web applications or data products
- 3+ years of technical support experience in enterprise B2B applications that feature analytics and data products
- 5+ years of management experience (will manage a team of 80+)
- Hands-on experience with writing SQL queries and building JIRA dashboards
- Expert in JIRA and Zendesk workflow and support processes
- Confident using metrics and KPIs to drive efficiencies and productivity improvements
- Skilled at communicating to business and commercial teams
- Possess a high “do to say ratio” and value “achievement over activity”
Additional information
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Why you want to work at Profitero+
We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation and benefit programs appropriate for proven top-performing professionals. Our package includes; competitive base salary; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.
Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career.
Senior Director of Data Engineering & Support Operations in Wokingham employer: Profitero, inc
Contact Detail:
Profitero, inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Data Engineering & Support Operations in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Profitero+ on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Profitero+'s products and services. Show us that you understand how our data engineering strategies work and how you can contribute to our mission of helping brands grow.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle some technical challenges during the interview. We love hands-on leaders who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Director of Data Engineering & Support Operations in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Director of Data Engineering & Support Operations role. Highlight your leadership experience and technical expertise, especially in SaaS products and data engineering.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how your background makes you the perfect fit. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical challenges you've tackled in the past. We want to see how you approach problem-solving and how you lead teams to success in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Profitero, inc
✨Know Your Data Engineering Inside Out
Make sure you brush up on your data engineering knowledge, especially around SaaS products and data-intensive applications. Be ready to discuss your experience with SQL queries and how you've tackled complex technical challenges in the past.
✨Showcase Your Leadership Skills
As a Senior Director, you'll be leading a large team. Prepare examples of how you've successfully managed teams, improved processes, and driven efficiencies. Highlight your hands-on approach and how you align people, processes, and technology.
✨Understand the Company Culture
Profitero+ values a fast-paced, entrepreneurial culture. Familiarise yourself with their mission and values, and think about how your own work ethic and leadership style align with their goals. This will help you demonstrate that you're a great fit for their team.
✨Prepare for Technical Problem-Solving Questions
Expect questions that assess your problem-solving skills, particularly in technical support scenarios. Think of specific instances where you've triaged issues or collaborated with engineering teams to find solutions, and be ready to share those stories.