Operations Support Specialist in Wokingham

About Profitero

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.

Location: Hybrid role based in Winnersh Triangle, 3 days in the office

Duration: 12-month fixed term contract role.

Overview

The Junior Operations Support Specialist (Fixed Term Contract) is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives. This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub-set of tasks. You will use your excel skills to input customers product data and enter these into excel or google sheets. We are looking for talent who are early on in their career looking for their first step into the corporate world of data.

Responsibilities

• Operations management for recurring change requests
• Manage assigned account update tasks to ensure a successful outcome for internal and external customers
• Resolve queries related to assigned account update tasks, escalating to senior management as required
• Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
• Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
• Ensure all account update schedules are updated in the Operations Schedule and JIRA
• Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
• Follow the team’s best practices for all operational tasks at all times
• Analyse risks and issues, communicate avoidance and take mitigating actions
• Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
• Highlight any ad hoc requests to prevent deviation from contractual scope
• Take ownership for your own knowledge enhancement related to Profitero products & services
• Highlight potential opportunities for improvement and participate in improvement initiatives

Qualifications

• Experience in a technical support role or a related field
• Experience of owning and delivering an initiative in an operations environment
• Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management

Skills & Abilities

• Microsoft Project, Excel and Word at intermediate level
• Excellent organisational skills, decision-making, problem-solving and negotiation skills
• Ability to prioritise workload
• Multicultural awareness
• Excellent communication skills (including a good standard of written and spoken English)

Aptitudes

• Self-motivated and goal-oriented
• Excellent interpersonal skills
• Ability to work in a matrix structure and inspire high team spirit

Behavioural

• Dynamic and initiative-taking personality
• Good adaptability and flexibility
• Ability to work well within a team environment

Performance

• Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget

Contacts

• Project office team, Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team

Advantageous qualifications

• High level of education in a mathematical or technical field
• Experience of supporting SaaS solutions for customers
• Experience working with global clients and international colleagues
• Second European Language

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Why you want to work at Profitero

We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals.

Benefits

Our package includes: competitive base salary; attractive bonus; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour online GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.

EEO statement: Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career.