At a Glance
- Tasks: Support global customers with software solutions and troubleshoot technical issues.
- Company: Join a dynamic team at Profisee, a leader in Master Data Management.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a fun, collaborative culture that values growth and learning.
- Why this job: Make a real impact by solving data challenges for top organisations.
- Qualifications: Technical support experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
We started Profisee to enable every organization to achieve their mission by harnessing the ever-growing universe of Data that is transforming the way in which we work and live. Our Master Data Management software helps organizations realize the full potential of their data by enhancing incomplete and/or missing fields, correcting duplicate, or “bad” data with minimal manual work, connecting information in disparate systems, and creating unification and a trusted master data view.
Reporting to our Application Support Manager, the Application Support Specialist will be responsible for supporting customers and partners around the globe through the development and deployment of their software solution. The Application Support Specialists are responsible for providing timely, comprehensive, and professional support on all aspects of Profisee’s product suite. This is a remote role located in the UK with occasional travel to London and once a year to the US. Must be willing to work on-call rotation.
Your Performance Objectives – What You Will Accomplish
- Objective #1: Within your first 3 months, learn how to use the Profisee Platform and help with administering Support portal and Licensing.
- Objective #2: Within your first 3 months, learn the tools and procedures used for support and licensing.
- Objective #3: Within your first 6 months, start responding to cases with assistance from team members.
- Objective #4: Within your first 9 months, become independent in taking on and resolving support cases.
Competencies – What We Are Looking For
- General: Technical consulting or support, completed courses or experience working with Cloud Platforms like Azure/AWS/Google Cloud, completed courses or experience working with Container architecture, completed courses or experience working with SQL Server and T-SQL queries, Bachelor’s degree from an accredited technical program, demonstrated strong communication skills.
- Desired: Experience working with Kubernetes services like AKS/EKS/GKE, strong Microsoft SQL Server experience, some experience with or aptitude for minor software coding.
Great communication skills are essential as you will be expected to spend several hours a day speaking directly to customers and partners based around the world through online meetings. You must have excellent command of the English language, both written and verbal.
Strong technical engineering skills are required to troubleshoot issues stemming from a variety of hardware and software issues. Understanding how cloud-based enterprise applications work is crucial.
Self-sufficiency and motivation are key; you must be eager and self-motivated to learn and become proficient with the software product.
Availability and urgency are important; you need to be available for calls and meetings for the duration of your workday.
We want you to be a person our customers will enjoy talking to, who they go to for advice and reassurance. Calmness, confidence, and a fun personality are valued traits.
How We Work – Our Core Values
- Growth Mindset: We can learn and get better at anything.
- Constructive Candor: Enables us to get to the meat of issues quickly and is the foundation of trust.
- Helpful: Strives to assist, mentor, coach and assist your fellow employees.
- We Get Stuff Done!: Strategy without execution is just an idea.
- Fun is where Fun is Made: Professional life is as enjoyable and rewarding as we make it.
Profisee is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Application Support Specialist in London employer: Profisee
At Profisee, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. As an Application Support Specialist, you'll enjoy the flexibility of remote work in the UK, with opportunities for professional development through hands-on training and mentorship, all while contributing to meaningful projects that help major organisations harness their data effectively. Join us to be part of a team that values constructive feedback, celebrates successes, and believes that work should be both productive and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Profisee or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Profisee.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Profisee.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Profisee that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Specialist in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Profisee.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Profisee and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Profisee
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Profisee uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
