At a Glance
- Tasks: Lead and develop the tenancy progression team, ensuring smooth transitions from offer to move-in.
- Company: Well-regarded estate agency in Wimbledon with a supportive team culture.
- Benefits: Salary between £37,000 to £45,000, career development, and a friendly work environment.
- Other info: Opportunity for career growth in a growing business.
- Why this job: Step into a leadership role and make a real impact on tenancy processes.
- Qualifications: Experience in lettings and tenancy progression, with strong communication and leadership skills.
The predicted salary is between 37000 - 45000 £ per year.
A well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload.
You will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant.
The Role
- Leading and developing the tenancy progression team, including workload allocation, training and day to day performance management
- Owning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in
- Overseeing renewals, including rent negotiation, new AST agreements and associated invoicing
- Ensuring rent guarantee and insurance products are managed correctly across the portfolio
- Managing selective, additional and HMO licensing compliance across the managed stock
- Acting as the senior escalation point for complex tenancies, disputes and problem cases
- Working closely with the lettings and property management teams, and providing cover for property managers when needed
- Reporting on team performance, pipeline and compliance to senior management
- Keeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly
- Building and maintaining strong relationships with landlords, tenants and referencing partners throughout
About you
- Solid background in lettings and tenancy progression, ideally with some experience leading or mentoring others
- Strong working knowledge of tenancy legislation, including the Renters Rights Act 2026, and confident keeping a team compliant as the law evolves
- Excellent communication and negotiation skills, comfortable managing relationships with landlords, tenants and colleagues at every level
- High attention to detail and a methodical approach to compliance and documentation
- A calm, solutions focused approach under pressure
- Comfortable with technology and able to pick up new systems quickly
- A natural leader who enjoys developing people as much as progressing tenancies
What's on offer
- Salary of £37,000 to £45,000, depending on experience
- A genuine step up into a Head of department role with real ownership
- Supportive, friendly team environment
- Career development within a well regarded, growing business
How to apply
If you would like to find out more about this role, please contact Sally at ProFind Property Recruitment.
Head of Tenancy Progression in London employer: ProFind Property Recruitment
ProFind Property Recruitment is an excellent employer, offering a dynamic work environment in Redditch where you can thrive as an On-Site Property Specialist & Marketing Pro. With a competitive salary and comprehensive training for all experience levels, we foster a supportive team culture that encourages personal and professional growth, making it a rewarding place to build your career in property management.
Contact Details:
ProFind Property Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Tenancy Progression in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like ProFind Property Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like ProFind Property Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit ProFind Property Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Tenancy Progression in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Tenancy Progression role at ProFind Property Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at ProFind Property Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where ProFind Property Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to ProFind Property Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at ProFind Property Recruitment.
