At a Glance
- Tasks: Lead and develop the tenancy progression team, ensuring smooth transitions from offer to move-in.
- Company: Well-regarded estate agency in Wimbledon with a supportive team culture.
- Benefits: Salary between £37,000 to £45,000, career development, and a friendly work environment.
- Other info: Opportunity for career growth in a growing business.
- Why this job: Step into a leadership role and make a real impact in tenancy progression.
- Qualifications: Experience in lettings and tenancy progression, with strong communication and leadership skills.
The predicted salary is between 37000 - 45000 £ per year.
A well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload. You will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant.
The Role
- Leading and developing the tenancy progression team, including workload allocation, training and day to day performance management
- Owning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in
- Overseeing renewals, including rent negotiation, new AST agreements and associated invoicing
- Ensuring rent guarantee and insurance products are managed correctly across the portfolio
- Managing selective, additional and HMO licensing compliance across the managed stock
- Acting as the senior escalation point for complex tenancies, disputes and problem cases
- Working closely with the lettings and property management teams, and providing cover for property managers when needed
- Reporting on team performance, pipeline and compliance to senior management
- Keeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly
- Building and maintaining strong relationships with landlords, tenants and referencing partners throughout
About you
- Solid background in lettings and tenancy progression, ideally with some experience leading or mentoring others
- Strong working knowledge of tenancy legislation, including the Renters Rights Act 2026, and confident keeping a team compliant as the law evolves
- Excellent communication and negotiation skills, comfortable managing relationships with landlords, tenants and colleagues at every level
- High attention to detail and a methodical approach to compliance and documentation
- A calm, solutions focused approach under pressure
- Comfortable with technology and able to pick up new systems quickly
- A natural leader who enjoys developing people as much as progressing tenancies
What's on offer
- Salary of £37,000 to £45,000, depending on experience
- A genuine step up into a Head of department role with real ownership
- Supportive, friendly team environment
- Career development within a well regarded, growing business
How to apply
If you would like to find out more about this role, please contact Sally at ProFind Property Recruitment.
Head of Tenancy Progression employer: ProFind Property Recruitment
ProFind Property Recruitment is an excellent employer, offering a dynamic work environment in Redditch where you can thrive as an On-Site Property Specialist & Marketing Pro. With a competitive salary and comprehensive training for all experience levels, we foster a supportive team culture that encourages personal and professional growth, making it a rewarding place to build your career in property management.
Contact Details:
ProFind Property Recruitment Recruitment Team
