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- Tasks: Support a dynamic sales team with administration, customer service, and reporting.
- Company: Join a collaborative company that values organisation and communication.
- Benefits: Enjoy a competitive salary, hybrid working, and flexible hours.
- Why this job: Make a real impact in a key role within the sales operation.
- Qualifications: Experience in customer service or sales support with strong admin skills.
- Other info: Perfect for proactive team players who thrive in a busy environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you highly organised, great with data, and confident communicating with a wide range of stakeholders? We are recruiting for a Sales Support Controller to join a busy and collaborative sales team, playing a key role in supporting National Accounts and a nationwide franchise network.
This is a fantastic opportunity for someone who enjoys working at the heart of a sales operation, combining administration, customer service, and reporting to help drive commercial success. Along with a competitive salary, this is a 37.5 hour Monday to Friday role offering a hybrid working pattern and flexible start/finish times.
Key responsibilities for the Sales Support Administrator include:
- Act as a key point of contact for National Account representatives, delivering consistently high service levels.
- Communicate clearly and professionally with franchisees via phone and email.
- Manage central billing notifications, including leads, closures, transfers, and ownership changes.
- Maintain accurate and up-to-date data across internal systems and databases.
- Respond to retailer, franchisee, and National Account queries, escalating where appropriate.
- Produce accurate monthly sales reports and performance analysis.
- Maintain product listings and pricing systems, communicating changes effectively.
- Create and manage Excel spreadsheets using formulas such as VLOOKUP.
- Compile and format the weekly sales section of the online franchise bulletin.
The ideal Sales Support Administrator will need the following:
- Previous experience in customer service or sales support, with a confident telephone manner.
- Strong administrative and organisational skills with excellent attention to detail.
- Intermediate Excel skills, including formulas, VLookups, and reporting.
- Comfortable managing multiple priorities and meeting deadlines.
- A positive, proactive team player who enjoys supporting others.
- Experience with Exchequer accounts package is desirable (training provided).
If you are a Sales Support Administrator looking for a new role which offers you the flexibility of hybrid working and flexible start/finish times and where your organisation, communication, and problem-solving skills will truly make an impact, we would love to hear from you.
Sales Support Administrator in Farnham employer: Profiles Personnel
Contact Detail:
Profiles Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Farnham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales support. Think about how your skills match the job description, especially your experience with data and customer service.
✨Tip Number 3
Show off your Excel skills! Bring examples of spreadsheets you've created or reports you've generated. This will demonstrate your ability to manage data effectively, which is key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales Support Administrator in Farnham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales support experience, as well as your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Sales Support Administrator role. Share specific examples of how you've successfully managed multiple priorities or improved processes in previous roles.
Show Off Your Excel Skills: Since Excel is key for this role, mention any relevant experience you have with formulas like VLOOKUP. If you’ve created reports or managed data in the past, let us know! We love seeing candidates who are comfortable with data management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Profiles Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Excel Skills
Since intermediate Excel skills are a must, be prepared to discuss your experience with formulas like VLOOKUP. You might even want to bring examples of spreadsheets you've created or managed in the past. This will demonstrate your capability and confidence in handling data, which is crucial for the role.
✨Practice Your Communication Style
As the role involves communicating with various stakeholders, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with friends or family, focusing on how you would handle queries from franchisees or National Account representatives.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use for reporting, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
