1M+ customers. 40+ countries. One of the fastest-growing companies in the UK.
We're partnering with a global health tech scale-up that is disrupting a multi-billion-pound industry with a product-led DTC model and a rapidly growing international customer base.
They've already built a proven business. Now they're looking for a Retention Lead to unlock the next level of growth owning the subscription model, customer LTV, churn and retention strategy across the business.
This is a role with real commercial ownership. You'll be close to the data, customer and product with the freedom to test, challenge and build the strategies that drive recurring revenue.
The Role
- Own the subscription model and retention strategy, with a focus on reducing churn and growing ARR
- Build a structured test-and-learn programme across the customer lifecycle
- Dive into customer and performance data to uncover opportunities to increase LTV
- Optimise returning customer conversion, lifecycle journeys and retention campaigns
- Develop offers and strategies to re-acquire and retain customers
- Work closely with Product on new launches and use customer insight to influence future products
- Build loyalty and advocacy initiatives that drive retention, referrals and long‑term brand value
- Present clear, actionable commercial insights to senior leadership
What We're Looking For
- 4 + years' experience in a retention-focused role within a consumer product business
- Strong experience with subscription business model
- Experience with Loop, Recharge, Skio or a comparable subscription platform
- Experience with Klaviyo, Braze or similar email/SMS platforms
- Highly analytical, with the ability to turn data into commercial decisions
- Naturally curious about customer behaviour - understanding why customers stay, leave and spend
- Strategic, proactive and comfortable operating in a fast-paced, high-growth environment
Interested?
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Retention Lead employer: Profiles Creative
Join a vibrant fashion and accessories brand that champions creativity and innovation, offering a fully remote work environment for the Social Media & PR Manager role. With a competitive salary of up to £48k and a focus on professional growth, this maternity cover position allows you to lead impactful campaigns while fostering a collaborative culture that values your strategic vision and expertise. Experience the thrill of shaping brand narratives and building a loyal community in a dynamic industry, all from the comfort of your home in the UK.
