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- Tasks: Lead CRM strategy and develop insights on customer behaviour for a luxury fashion brand.
- Company: Join a prestigious luxury fashion brand in the heart of Central London.
- Benefits: Competitive salary up to £55k, with a vibrant office environment.
- Why this job: Shape customer loyalty and personalisation in a dynamic luxury retail setting.
- Qualifications: 4+ years in CRM, strong analytical skills, and Klaviyo experience required.
- Other info: Office-based 4 days a week with opportunities for professional growth.
The predicted salary is between 42000 - 66000 £ per year.
A luxury fashion brand seeks a CRM superstar to lead their CRM strategy from their Central London HQ.
Responsibilities include:
- Developing reporting to understand customer behaviour
- Owning customer segmentation
- Managing day-to-day CRM communications
Candidates should have at least 4 years in CRM, preferably within retail, and strong analytical skills with experience using Klaviyo.
The role is office-based 4 days a week and offers a salary of up to £55k.
Luxury CRM Leader: Retention, Personalisation & Loyalty employer: Profiles Creative
Contact Detail:
Profiles Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury CRM Leader: Retention, Personalisation & Loyalty
✨Tip Number 1
Network like a pro! Reach out to people in the luxury fashion industry on LinkedIn or at events. A personal connection can make all the difference when it comes to landing that CRM role.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive customer retention and loyalty in your previous roles. Be ready to discuss these during interviews to impress the hiring team.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure your application highlights your experience with Klaviyo and any relevant CRM strategies you've implemented. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Prepare for the interview by researching the brand's current CRM efforts. Understanding their customer base and how you can enhance their retention and personalisation strategies will show you're genuinely interested and ready to contribute.
We think you need these skills to ace Luxury CRM Leader: Retention, Personalisation & Loyalty
Some tips for your application 🫡
Show Off Your CRM Experience: Make sure to highlight your 4+ years of CRM experience, especially if it's in retail. We want to see how you've developed strategies and managed communications in previous roles.
Demonstrate Your Analytical Skills: Since strong analytical skills are a must, share specific examples of how you've used data to understand customer behaviour. If you've worked with Klaviyo, let us know how you leveraged it to drive results.
Tailor Your Application: Don’t just send a generic application! We love seeing candidates who take the time to tailor their CV and cover letter to our luxury brand. Show us why you're the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Profiles Creative
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies, especially in the luxury retail sector. Brush up on your knowledge of customer segmentation and retention tactics, as well as how to leverage tools like Klaviyo. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of reports you've developed or insights you've gained from customer behaviour analysis. This will demonstrate your ability to translate data into actionable strategies for the brand.
✨Understand the Brand's Identity
Research the luxury fashion brand thoroughly before the interview. Understand their target audience, brand values, and current CRM strategies. This knowledge will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current CRM challenges or how they measure the success of their loyalty programmes. This not only shows your interest but also positions you as someone who is proactive and ready to engage with their team.
