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- Tasks: Manage check-ins, reservations, and guest inquiries at a stunning hotel.
- Company: Join the iconic Burgh Island, a beautiful retreat in Devon.
- Benefits: Enjoy competitive pay, meals, discounts, and free accommodation options.
- Why this job: Experience unique island life while developing your career in hospitality.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Live-in accommodation available; embrace the challenges of island living!
The predicted salary is between 21500 - 29200 £ per year.
Location: Burgh Island
Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room.
F/T: 40 Hours per week
Salary: starting from £25396.80
Want to work at one of the most magnificent hotels in Devon? This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island!
Requirements for the role:
- Manage check in and check-out process.
- Manage the PMS system (Guestline), including room allocations.
- Answer the phone, take reservations and deal with any enquiries.
- Prepare a catering list with important information and make sure kitchen and front of house are aware.
- Prepare daily reports as required.
- Manage guest payments, invoices, and receipts.
- Reconcile petty cash.
- Manage a comprehensive hand over to the following shift.
- Help guests with local enquiries, bookings, tickets, and travel arrangements.
- Report maintenance items to the maintenance logbook.
- Responsible for all health & safety during shift.
- Prepare welcome drinks for arriving guests.
- All future deposits are processed and recorded.
- All pre-charges are processed and recorded.
- Responsible for guest security and ensuring their belongings are labelled correctly.
- Assist front of house as necessary.
- Ensure all allergies/intolerances are marked on the catering list and that the F&B team is aware of it.
General duties:
- Assist with other functions as necessary.
- Maintain register of visiting maintenance/service companies.
- Report accidents or incidents promptly and correctly.
- Be vigilant and report any suspicious behaviour in or around the hotel.
- Handle emergencies if necessary, during shift.
- Comply with all Reception related SOPs.
- You are expected to be presentable at all times.
- Make sure there is always someone at the reception at all operational times.
On top of a competitive salary, we offer an excellent benefits package which includes:
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours.
- Bonus Scheme - Eligible after successful completion of 3-month probation period
- Pension
- Meals on duty provided (Brunch and Dinner)
- Accommodation - Subject to availability
- Staff shopping system for those in accommodation with a local convenience store.
- Discounted rates with the local taxi company
- Apprenticeships via HIT Training available
- WSET courses available
- 50% Employee Discount on Food
- 25% Employee Discount on beer, wine and soft drinks
- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
- Free use of hotel paddleboards and kayaks (subject to availability)
Hotel Receptionist employer: Profile Resourcing Limited
Contact Detail:
Profile Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Understanding the charm of Burgh Island and its services will help you engage with guests more effectively during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've handled guest inquiries or resolved issues, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your ability to work in a team and handle the challenges of island life. Emphasising your adaptability and teamwork skills will show that you're ready for the unique environment at Burgh Island.
✨Tip Number 4
Research the PMS system mentioned in the job description, particularly Guestline. Familiarity with this software can give you an edge and show your commitment to learning the tools necessary for the role.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed check-ins, reservations, or guest inquiries, as these are key responsibilities for the Hotel Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a unique environment like Burgh Island. Mention your ability to handle challenges associated with island life and your enthusiasm for providing excellent guest service.
Highlight Relevant Skills: In your application, emphasise skills such as proficiency in property management systems (like Guestline), communication abilities, and attention to detail. These skills are crucial for managing guest payments, preparing reports, and ensuring guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Profile Resourcing Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research Burgh Island thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to remain calm under pressure and provide excellent service.
✨Showcase Your Organisational Skills
The role requires managing various tasks simultaneously, from check-ins to handling payments. Be ready to discuss your organisational strategies and how you prioritise tasks to ensure smooth operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face on the job, such as dealing with difficult guests or managing emergencies, and prepare your responses accordingly.
