Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front office team, ensuring top-notch customer service and smooth operations.
- Company: Burgh Island offers a unique island experience with challenges and rewards.
- Benefits: Enjoy live-in accommodation, competitive salary, discounts, and free meals on duty.
- Why this job: Join a vibrant team in a stunning location, perfect for those seeking adventure and growth.
- Qualifications: Must have the right to work in the UK; experience in hospitality is a plus.
- Other info: Flexible hours and opportunities for training and development available.
The predicted salary is between 28500 - 40000 £ per year.
A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. Resilience and flexibility is a must.
F/T: 40 hours per week, Salary: £28,500 per annum (Live-in accommodation is available, subject to availability.) Applicants must have the right to work in the UK; sponsorship is not available for this position.
Responsible for the management and accountability of the front office operations. Ensuring the highest standards of customer service are delivered and that budgeted revenue and profitability are achieved. Ensuring the smooth running of all the front-of-house operations through communication and in providing an excellent environment for guests and staff across all areas of the hotel. Maximises revenue for bedrooms, ensuring all revenue avenues are explored and utilised, and all reservations are carefully input. Ensuring forecasting and reporting are accurate and revenue targets are met. Ensures the reservation process is fully mapped out for all team members and guest satisfaction is tracked and improved. Ensures all PCI and GDPR requirements are met.
Responsibilities include:
- Meet and greet guests on arrival if necessary
- Manage the day-to-day smooth running of reception
- Provide a task list to the team and ensure these are completed in a timely manner
- Assist the team with any difficult guests or conversations
- Manage cancellations and refund requests if the reception manager is not on duty
- Daily new reservation check if the reception manager is not on duty
- Change the rota if necessary and the reception manager is not on duty
- Make sure all future guests and non-residents are aware of any sea tractor changes
- Ensure health and safety is maintained at all times
- Make sure the team are providing in-depth handovers and completing the daily shift sheet
- Be the point of call for any team issues when the reception manager is not on duty
- Handle emergencies if necessary if you are the only DM on shift
- Make sure reception is always manned
- Be proactively checking future reservations e.g. non-residents are booked into ResDiary etc.
- Be proactively checking for any close outs that need to be booked in
General duties:
- Assist with other functions as necessary.
- Maintain register of visiting maintenance/service companies.
- Report accidents or incidents promptly and correctly.
- Be vigilant and report any suspicious behaviour in or around the hotel.
- Handle emergencies if necessary, during shift.
- Comply with all Reception related SOPs.
- You are expected to be presentable at all times.
- Make sure there is always someone at the reception at all operational times.
On top of a competitive salary, we offer an excellent benefits package which includes:
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours.
- Bonus Scheme - Eligible after successful completion of 3-month probation period
- Pension
- Meals on duty provided (Brunch and Dinner)
- Accommodation - Subject to availability
- Staff shopping system for those in accommodation with a local convenience store.
- Discounted rates with the local taxi company
- Apprenticeships via HIT Training available
- WSET courses available
- 50% Employee Discount on Food
- 25% Employee Discount on beer, wine and soft drinks
- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
- Free use of hotel paddleboards and kayaks (subject to availability)
Hotel Reception Supervisor employer: Profile Resourcing Limited
Contact Detail:
Profile Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor
✨Tip Number 1
Familiarise yourself with the unique challenges of island life. Understanding the specific demands of working in a remote location will show your potential employer that you are prepared for the role and can handle the flexibility required.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a Hotel Reception Supervisor, delivering exceptional service is key, so be ready to share examples of how you've gone above and beyond for guests in previous roles.
✨Tip Number 3
Demonstrate your ability to manage a team effectively. Be prepared to discuss your leadership style and how you ensure smooth operations, especially during busy periods or when handling difficult situations.
✨Tip Number 4
Research the hotel’s policies on health and safety, as well as PCI and GDPR compliance. Showing that you understand these regulations will set you apart as a candidate who takes their responsibilities seriously.
We think you need these skills to ace Hotel Reception Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hotel Reception Supervisor position. Highlight key skills such as resilience, flexibility, and customer service excellence in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hotel reception or customer service roles. Emphasise any previous supervisory experience and your ability to handle difficult situations or emergencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the unique challenges of island life. Mention how your skills align with the company's values and the specific demands of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at Profile Resourcing Limited
✨Show Your Resilience
Given the unique challenges of island life, it's crucial to demonstrate your resilience during the interview. Share examples from your past experiences where you successfully navigated difficult situations or adapted to unexpected changes.
✨Highlight Customer Service Skills
As a Hotel Reception Supervisor, exceptional customer service is key. Prepare to discuss specific instances where you went above and beyond for guests, and how you ensured their satisfaction while managing front office operations.
✨Understand Revenue Management
Familiarise yourself with revenue management strategies relevant to hotel operations. Be ready to discuss how you would maximise revenue for bedrooms and ensure accurate forecasting and reporting in your role.
✨Prepare for Team Management Scenarios
You will be responsible for managing a team, so think about how you would handle various team dynamics and conflicts. Prepare to share your approach to providing guidance and support, especially when the reception manager is not on duty.
