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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure a memorable stay for guests.
- Company: Join an iconic luxury hotel located on a stunning private island.
- Benefits: Enjoy flexible shifts, overtime opportunities, and a unique work environment.
- Why this job: Be part of a dynamic team in a luxurious setting that values guest experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: This is a full-time, permanent role with various shift options available.
The predicted salary is between 20316 - 28376 £ per year.
Job Hours: Full-Time, Permanent
Salary: 40 hours per week £25,396.80 per annum
Are you passionate about delivering exceptional customer service in a truly unique setting? This iconic hotel, situated on its private island, is looking for a dedicated Guest Relations Assistant to join their team. This is an incredible opportunity to be part of a luxury hotel experience like no other. If you thrive in a guest-facing role and have a keen eye for detail, this position could be perfect for you.
Applicants must have the right to work in the UK—sponsorship is not available for this position.
About the Role
As a Guest Relations Assistant, you will play a vital role in ensuring that our guests receive a seamless, personalised, and memorable stay. Responsibilities include:
- Providing essential pre-arrival information, such as parking directions, reception details, tide schedules, and upselling opportunities.
- Coordinating guest arrivals and ensuring smooth communication between staff members.
- Delivering a warm, personalised welcome, whether in person or through a senior member of staff.
- Managing guest interactions, including meet and greet services, luggage collection, and special requests.
- Supporting hotel drivers in refining their communication skills to enhance guest experiences.
- Identifying and creating guest activities with a focus on revenue generation.
What We're Looking For
- A passion for customer service and creating unforgettable guest experiences.
- Strong communication and organisational skills.
- The ability to adapt to a dynamic and luxurious hospitality environment.
- Flexibility in working hours due to the unique location of Burgh Island.
Schedule
We offer various shift options, including:
- 10-hour shifts
- 8-hour shifts
- Day shifts
- Monday to Friday schedules
- Overtime opportunities
- Weekend availability
Guest Relations Assistant employer: Profile Resourcing Limited
Contact Detail:
Profile Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant
✨Tip Number 1
Familiarise yourself with the unique features of the hotel and its location. Understanding the island's offerings and how they enhance guest experiences will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different guest scenarios can prepare you for the dynamic interactions you'll face as a Guest Relations Assistant.
✨Tip Number 3
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Showcase your adaptability and flexibility in previous roles. Highlighting experiences where you've successfully managed changing circumstances will demonstrate your readiness for the unique environment of Burgh Island.
We think you need these skills to ace Guest Relations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you provided exceptional guest experiences or worked in a luxury environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples of how you've gone above and beyond for guests in previous roles.
Highlight Communication Skills: Since strong communication is key for this role, ensure you mention any experience that demonstrates your ability to interact effectively with guests and team members. Use clear and concise language throughout your application.
Show Flexibility and Adaptability: In your application, express your willingness to work varied shifts and adapt to the unique demands of a luxury hotel setting. This will show that you understand the nature of the role and are ready to meet its challenges.
How to prepare for a job interview at Profile Resourcing Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable guest experiences.
✨Demonstrate Strong Communication Skills
Since the role involves coordinating with guests and staff, highlight your communication skills. Prepare to discuss how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Be Ready to Discuss Adaptability
The hospitality environment can be dynamic, so be prepared to talk about how you've adapted to changing circumstances in previous jobs. Share instances where you successfully handled unexpected challenges.
✨Research the Hotel and Its Unique Offerings
Familiarise yourself with the hotel’s history, location, and unique features. This knowledge will not only impress the interviewers but also help you tailor your responses to align with the hotel's values and guest experience goals.
