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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage user accounts in a dynamic environment.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive and fast-paced setting.
- Why this job: Be the tech hero who solves problems and supports your colleagues every day.
- Qualifications: Experience with Microsoft tools and a passion for tech support is essential.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Experience with Microsoft Intune / Endpoint Manager for device management
- Experience with Microsoft Teams administration and/or SharePoint Online
- Familiarity with IT ticketing systems (Jira Service Management or similar)
- Experience with Azure Active Directory / Entra ID user and group management
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience in a hybrid AD / Azure Active Directory environment
- Knowledge of complex hardware/software problem resolution
- Familiarity with hardware firewalls (Cisco, SonicWALL, etc) is desirable
- Relevant certifications (Microsoft, ITIL, CompTIA A) are desirable
- Azure infrastructure and Hyper-V experience is a plus
Responsibilities
- Provide day-to-day delivery of 1st through 3rd line support on the IT Service Desk
- Deliver IT support and preventative maintenance for all end user hardware and software
- Update Service Desk calls with progress notes for end users and team members
- Communicate timely and professionally with all affected parties on task progress
- Resolve IT issues and faults efficiently while meeting departmental SLA targets
- Create, modify, and disable user accounts in a hybrid AD / Azure environment
- Manage Microsoft 365 license assignments and group memberships
- Support onboarding and offboarding workflows, coordinating with HR
- Assist with multi-factor authentication (MFA) enrollment
IT Support Analyst employer: Profile 29
Contact Detail:
Profile 29 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network with professionals in the IT field! Join forums, attend meetups, or connect on LinkedIn. We can leverage these connections to learn about job openings and get insider tips.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us feel more confident. Focus on common IT support scenarios and how you’d resolve them, especially those related to Microsoft Intune and Azure.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex hardware/software issues. This will demonstrate your hands-on experience and technical know-how.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that might not be found elsewhere.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Intune, Teams, and Azure AD. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex hardware/software issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Profile 29
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune, Teams, and SharePoint. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex hardware or software issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting process and the impact of your solutions.
✨Familiarise Yourself with IT Ticketing Systems
If you've worked with Jira Service Management or similar systems, be ready to talk about your experience. Discuss how you prioritise tickets, manage workflows, and communicate updates to users and team members.
✨Communicate Clearly and Professionally
Since you'll be interacting with various stakeholders, practice articulating technical concepts in a way that's easy to understand. Demonstrating your communication skills can set you apart, especially when discussing user account management and onboarding processes.