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- Tasks: Provide top-notch IT support and maintain systems for a dynamic tech team.
- Company: Join a highly-rated company known for excellent customer service and employee satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and free gym access.
- Other info: Work in a modern office with fun amenities and social events.
- Why this job: Kickstart your IT career in a supportive environment with real growth opportunities.
- Qualifications: Basic IT support experience and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Analyst
Mon-Fri onsite in Debden IG10
Salary + pension scheme + health
Free onsite gym & parking
NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday.
With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.
Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis.
This role will enable someone with a good grounding in IT support the ability to enter their company small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice.
- User Support & Service Desk
- To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk.
- To provide IT support & preventative maintenance for all end user hardware and software.
- To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members.
- Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations.
- Identity & Account Management
- Create, modify, and disable user accounts in a hybrid AD/Azure Active Directory (Entra ID) environment following IT lifecycle processes.
- Manage Microsoft 365 licence assignments and group memberships.
- Assist with multi-factor authentication (MFA) enrolment and account recovery.
- Ensure IT systems are running efficiently and perform regular health checks & assessment to check hardware/software status and labelling of equipment & cables are up to date.
- Resolve complex hardware/software problems including printing issues.
- Experience in MS Azure PAS and SAS and Virtual server environments.
- Perform installations, configurations, setting up of servers, workstations and mobile devices using MS Intune.
- To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems.
- Assist their Cyber security team with security policies and processes.
- Maintain accurate IT asset records and contribute to their internal IT knowledge base.
- Document support procedures, common fixes, and configuration guides.
- Assist with IT project tasks as directed by their Head of IT.
- Assist with vendor selection on new products and services relating to IT systems and services.
- Participate in out of hours remote support rota at weekends and bank holidays.
- Experience
- Experience with Microsoft Intune / Endpoint Manager for device management.
- Experience with Microsoft Teams administration and/or SharePoint Online.
- Familiarity with IT ticketing systems (Jira Service Management or similar).
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
- Microsoft, ITIL, CompTIA A+, Certifications desirable.
Working within a newly refurbished dedicated office space with free onsite employee gym.
Access to a large breakout space with comfortable seating, pool table and arcade games.
Free on-site parking.
Social events.
Pension Scheme.
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days).
NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. We cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.
Locations
Temporary Technical Support Technician in Essex, Loughton employer: Profile 29
Contact Detail:
Profile 29 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Technical Support Technician in Essex, Loughton
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company’s IT systems and be ready to discuss how your skills fit into their needs. Show them you’re not just another candidate but someone who genuinely wants to contribute.
✨Tip Number 3
Practice common technical support scenarios. You might get asked how you’d handle specific issues or troubleshoot problems. Being able to demonstrate your thought process will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Temporary Technical Support Technician in Essex, Loughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Support Technician. Highlight your relevant IT support experience and any specific skills that match the job description, like your familiarity with Microsoft Intune or Azure Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can contribute to our team. Don't forget to mention your availability to work onsite in Debden!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved complex IT issues in the past. This will show us that you have the hands-on experience we’re looking for and that you can handle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Profile 29
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Intune, Azure Active Directory, and networking fundamentals. Be ready to discuss how you've tackled IT issues in the past and demonstrate your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s values and customer service approach. With a Trustpilot rating of 4.8/5, they take pride in their service. Show that you understand their commitment to customer satisfaction and how you can contribute to that.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Think about examples from your experience where you resolved complex hardware or software problems, and be ready to explain your thought process.
✨Show Enthusiasm for Learning
This role offers a chance to grow within the IT team, so express your eagerness to learn and develop your skills. Mention any relevant certifications you have or are pursuing, like CompTIA A+ or ITIL, to show your commitment to professional growth.