At a Glance
- Tasks: Provide top-notch IT support and manage Microsoft 365 systems in a dynamic environment.
- Company: Join an award-winning finance company with a stellar reputation for customer service.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and access to a free gym.
- Other info: Work in a vibrant office just minutes from Debden tube station with great transport links.
- Why this job: Be part of a growing IT team and enhance your skills in a supportive atmosphere.
- Qualifications: Hands-on experience with Microsoft 365, Azure AD, and IT support is essential.
The predicted salary is between 28500 - 28500 £ per year.
Microsoft 365 Administrator / IT Support Analyst
Mon-Fri onsite in Debden IG10. Salary + pension scheme + health. Free onsite gym & parking. Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12. Candidates must be able to demonstrate a sub-60 mins commute time.
Company: Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.
What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware and software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company’s small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice.
In summary: They are specifically seeking a candidate with strong, hands-on experience across Microsoft 365 administration, including active working knowledge of Azure AD (Entra ID), Intune, SharePoint, Purview, and the wider M365 administration suite. Their ideal candidate will have a solid background in technical support but will have progressed their career into Microsoft 365 cloud administration, demonstrating both operational support experience and advanced cloud administration skills. They are looking for someone who is not only technically capable, but who can bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities.
Main Duties and Responsibilities:
- User Support & Service Desk: To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk. To provide IT support & preventative maintenance for all end user hardware and software. To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner. Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations.
- Identity & Account Management: Create, modify, and disable user accounts in a hybrid AD/Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships. Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning. Assist with multi-factor authentication (MFA) enrolment and account recovery.
- Infrastructure & Systems: Ensure IT systems are running efficiently. Perform regular health checks & assessment to check hardware/software status and labelling of equipment & cables are up to date. Resolve complex hardware/software problems including printing issues. Experience in MS Azure PAS and SAS and Virtual server environments. Perform installations, configurations, setting up of servers, workstations and mobile devices using MS Intune. Take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems. Assist their Cyber security team with security policies and processes.
Skills & Experience:
- Essential: Experience with Microsoft Intune / Endpoint Manager for device management.
- Experience with Microsoft Teams administration and/or SharePoint Online.
- Familiarity with IT ticketing systems (Jira Service Management or similar).
- Experience with Azure Active Directory / Entra ID user and group management.
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
Other Stuff: Working within a newly refurbished dedicated office space with free onsite employee gym. Access to a large breakout space with comfortable seating, pool table and arcade games. Free on-site parking. Central Line Train station within one-minute walk with quick access to Central London. Close road links to M11/M25/A406/A12 and London. Social events. Pension Scheme. Healthshield (health cash back scheme and counselling services). 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days). Eye Test / Glasses reimbursement scheme.
NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time.
NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.
Locations
Senior Administrator (Hybrid working) (Permanent) in Essex, Loughton employer: Profile 29
As a multi-award-winning finance and credit company located in Debden, we offer a vibrant work culture that prioritises employee satisfaction and professional growth. With a strong focus on IT support, our team enjoys access to a free onsite gym, social events, and a supportive environment that encourages skill development in Microsoft 365 administration. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator (Hybrid working) (Permanent) in Essex, Loughton
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Senior Administrator (Hybrid working) (Permanent) in Essex, Loughton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Profile 29.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Profile 29. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Profile 29
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
