Administrative Assistant in Lakenheath

Engage. Empower. Excel. Those aren’t just words at ProfessionLX; it is a promise to our employees that we will engage and empower you by involving you in our company’s success. Bring your talents, your ideas, and your experience to exceed our customers’ expectations.

ABOUT THE ROLE

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking a full-time Military & Family Readiness Technician / Front Desk Administrator to join our team in support of the U.S. Air Force Military & Family Readiness Center (M&FRC) at RAF Lakenheath, United Kingdom. This position will provide front desk and administrative support services for the Transition Assistance Program (TAP), including customer intake, appointment scheduling, call and email management, and accurate documentation in Government-directed systems.

Successful candidates will possess strong customer service skills, administrative proficiency, attention to detail, and the ability to manage scheduling and data entry in a fast-paced environment. Candidates must possess current SOFA status to be considered for the position.

WHAT YOU WILL DO

• Serve as the first point of contact for customers, providing professional front desk support for walk-ins, phone calls, and email inquiries.
• Schedule and manage appointments, workshops, and classes using Government-directed systems, ensuring calendars are accurate and up to date.
• Perform customer intake and assist with required documentation, ensuring information is entered accurately and within required timeframes.
• Maintain records and tracking logs in systems such as AFFIRST and Time Tap, supporting data accuracy and program reporting.
• Coordinate closely with TAP and M&FRC staff to route questions or issues outside the scope of front desk responsibilities.
• Monitor and maintain front desk and reception areas to ensure materials, resources, and documentation are organized and current.
• Provide general administrative and operational support to ensure smooth day-to-day program execution.

Requirements

WHAT YOU WILL BRING

• Understanding of professional office and front desk operations
• Familiarity with customer service principles and administrative workflows
• Basic understanding of scheduling systems and data entry processes
• Aware of confidentiality and information protection requirements

• Strong verbal and written communication skills
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Accurate data entry and recordkeeping skills
• Ability to manage multiple tasks and prioritise in a customer-facing environment
• Professional telephone and in‑person customer service skills

• Ability to interact professionally with military members, families, and staff
• Ability to follow established procedures and elevate issues appropriately
• Ability to maintain accuracy while working in a fast‑paced setting
• Ability to obtain and maintain base access credentials

YOUR EDUCATION AND CERTIFICATIONS

High school diploma or equivalent required. Additional coursework or training in administrative support, office management, or customer service preferred.

We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.