At a Glance
- Tasks: Provide Tier I Helpdesk support and troubleshoot IT issues for users.
- Company: Join a dynamic team at ProfessionLX supporting the US Navy's research mission.
- Benefits: Enjoy competitive salary, 28 days holiday, and professional development opportunities.
- Other info: Be part of a collaborative team focused on empowering customers and enhancing IT services.
- Why this job: Make a real impact by helping users solve their tech problems every day.
- Qualifications: Experience in help desk roles and proficiency with Microsoft Office 365 required.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content management, and Command Leadership. Successful candidates will possess relevant experience and professional certification.
What you will do:
- Provide basic technical assistance, help desk resolution, and service desk delivery.
- Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintain knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
- Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving.
- Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Support local IT infrastructure and equipment as part of the CIO team.
- Maintain awareness of WIFI provision in Blenheim Crescent.
- Recommend improvements in WIFI provision and/or hardware to improve WIFI.
- Implement improvements at CIO direction.
- Retain a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Support conference room and leadership teleconference equipment.
- Recommend improvements in teleconference equipment.
- Implement improvements at CIO direction.
Requirements
What you will bring:
- Experience in a help desk/support desk role.
- Experience & proficiency with commercial software, including Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel).
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners.
- Excellent customer service.
Your education and experience:
- High school diploma or equivalent.
- Currently have, or be able to quickly obtain, one of the following certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP.
- National Agency Check or host nation equivalent.
Benefits
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers. Vocational training.
Information Technology Tier I Support Specialist in Ruislip employer: ProfessionLX, Ltd
ProfessionLX is an exceptional employer that prioritises the growth and empowerment of its employees, offering a supportive work culture that values teamwork and collaboration. As a part-time Catholic Music Director at RAF Lakenheath Chapel, you will enjoy competitive benefits, including paid time off and professional development opportunities, all while contributing to a meaningful mission within a vibrant community. Join us in creating an engaging and liturgically rich music program that enhances the worship experience for our congregation.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Tier I Support Specialist in Ruislip
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ProfessionLX, Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ProfessionLX, Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Information Technology Tier I Support Specialist in Ruislip
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ProfessionLX, Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ProfessionLX, Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ProfessionLX, Ltd!
How to prepare for a job interview at ProfessionLX, Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
