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- Tasks: Provide Tier I Helpdesk support and troubleshoot IT issues for users.
- Company: Join a dynamic team at ProfessionLX supporting the US Navy's research mission.
- Benefits: Enjoy competitive salary, 28 days holiday, and professional development opportunities.
- Other info: Be part of a collaborative team focused on empowering customers and enhancing IT services.
- Why this job: Make a real impact by helping users solve their tech problems every day.
- Qualifications: Experience in help desk roles and proficiency with Microsoft Office 365 required.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content management, and Command Leadership. Successful candidates will possess relevant experience and professional certification.
What you will do:
- Provide basic technical assistance, help desk resolution, and service desk delivery.
- Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintain knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
- Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving.
- Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Support local IT infrastructure and equipment as part of the CIO team.
- Maintain awareness of WIFI provision in Blenheim Crescent.
- Recommend improvements in WIFI provision and/or hardware to improve WIFI.
- Implement improvements at CIO direction.
- Retain a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Support conference room and leadership teleconference equipment.
- Recommend improvements in teleconference equipment.
- Implement improvements at CIO direction.
Requirements
What you will bring:
- Experience in a help desk/support desk role.
- Experience & proficiency with commercial software, including Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel).
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners.
- Excellent customer service.
Your education and experience:
- High school diploma or equivalent.
- Currently have, or be able to quickly obtain, one of the following certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP.
- National Agency Check or host nation equivalent.
Benefits
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers. Vocational training.
Information Technology Tier I Support Specialist in Ruislip employer: ProfessionLX, Ltd
Contact Detail:
ProfessionLX, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Tier I Support Specialist in Ruislip
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common help desk scenarios. We all know that technical questions can pop up, so being ready to troubleshoot on the spot will impress your interviewers.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past. It’s all about demonstrating that you can keep calm and solve problems under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Information Technology Tier I Support Specialist in Ruislip
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of an IT Tier I Support Specialist, so don’t hold back on showcasing your help desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Show Off Your Tech Skills: Since this role involves supporting software like MS Office and troubleshooting tech issues, make sure to mention any relevant certifications or experiences. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ProfessionLX, Ltd
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around the software and tools mentioned in the job description, like Microsoft Office 365. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Customer Service Mindset
Since this role involves a lot of customer interaction, think about examples from your past experiences where you provided excellent customer service. Be prepared to share how you handled difficult situations or resolved issues effectively.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that test your problem-solving skills. Think through common IT issues you might face in a help desk role and how you would approach resolving them. This will demonstrate your critical thinking and troubleshooting abilities.
✨Show Enthusiasm for Improvement
The job mentions recommending improvements for IT infrastructure. Come prepared with ideas or suggestions based on your previous experiences. Showing that you’re proactive and willing to contribute to enhancements will set you apart from other candidates.